Brendan Moore Email and Phone Number

The Westin Bayshore

Marriott’s global leadership development program

Leads and trains back shop staff by using previous experience to ensure all team members understand and complete tasks, and time-permitting, seek additional jobs without being asked. Understands and anticipates specific member needs to ensure their bags, power caddies, and carts are prepared to their specific desires and to keep the back shop ahead of schedule.

Roles progressed from Guest Services Associate to Golf Shop Manager. Provided premium customer service ensuring that expectations of an exclusive high-end golf course experience are exceeded for both members and guests. Handled customer requests and complaints related to reservations, check-ins, cancellations, rain checks, and refunds, and negotiated solutions on a case-by-case basis to balance customer service needs with golf course financial needs. Supervised, trained, and led teams of 8-12 staff members in all golf operations departments, equipping staff with the confidence and skillset to make autonomous responsible decisions. Tracked and distributed sales statistics and set team goals to help the golf shop team achieve consecutive monthly sales records in June, July, and August 2022.