Priscilla Brabant Email & Phone Number

As an IT Analyst at AHEAD, a leading provider of cloud, data center, and digital transformation solutions, I have been working remotely for over two years, delivering high-quality installation, upgrade, and maintenance services for software, hardware, and peripherals for more than 100 contracted companies. I am responsible for following defined processes and upholding escalation procedures accordingly, as well as outlining detailed processes for the Knowledge Base of various software applications for different customers.My previous experience as a Senior Game Technician at Dave & Buster's Inc., where I provided the highest level of maintenance and repair to the computers and machines throughout the third largest store in the company, has equipped me with strong technical, analytical, and troubleshooting skills. I also have excellent interpersonal and problem-solving skills, which I developed through interacting with customers, vendors, and managers, as well as working in a team of technicians. My goal is to leverage my skills and expertise to provide exceptional IT support and solutions for AHEAD and its clients.

• 

  Information Technology Analyst

  Ahead

  Oct 2021 - Present - Cincinnati, Ohio, United States

  Experience with installation, upgrade, and maintenance of software, hardware, and peripherals for 100+ contracted companiesResponsible for working in a defined process and collaborating with numerous teams for the ticket escalation processProvide remote troubleshooting for end users by managing call and ticket queuesProvide end user training and technical support for 100+ softwares such as: Adobe Creative Cloud suite, AWS, Cisco AnyConnect, GlobalProtect, Microsoft Office Suite, Netsuite, Sage, Service Now, and SophosOutline detailed documentation for the internal Knowledge Base. Outlining processes such as: Software installation and troubleshooting, Machine reimaging, Network File shares, and O365 admin console