Brad Baker Email & Phone Number

Salt Lake City, UT, US

Remote

Researched, developed expert understanding of applicable policies, regulations and laws. Developed and wrote 80+ informative emails to over 500 employees, resulting in a 16 percent decrease in average call time.Optimized internal communications for SEO, increasing ease of access for employees when searching for it. Utilized expert knowledge of Symitar and.

Remote

Provided top-tier customer service helping members, resulting in 3 time Top of The Mountain recognition.Skilled trainer adept at onboarding new associates 35% faster while boosting customer satisfaction scores by 19%.Collaborated with remote teams to process and investigate claims within federal regulation and company policy and procedure. Demonstrated.

Going around the 20 stores on my route and maintain display quality, ensure product quality, and pass out coupons.Spreading brand awareness.Providing samples in the grocery stores we are in.

Coordinated with 15 different stores to assist 10 plus areas of need that are of vital importance to operation of the store, to assist in the upkeep of various aspects of the store.Assisted in quality control and helped in training of new employees.Communicated with management across the various stores to ensure quality control and satisfaction to meet the.

Remote

Guided customers through major appliance purchases, with transactions up to $100,000 in value, reducing issues with orders by 21 percent below company average. Educated customers on returns, appeals, installations and warranties and assisted customers in appeals for denials. Spearheaded training materials to help condense the 60 pages of training materials.

Developed and implemented training programs to improve customer service and order accuracy, leading to a 40 percent reduction of bad customer surveys within 90 days.Scheduled a team of 30 dispensers, leading to a 45 percent decrease in callouts over the first 6 months. Reported back weekly to Walmart corporate with reports of pilot program.

Assisted people in discovering various avenues of being more environmentally friendly. Helped to organize and grow the company by recruiting and assessing potential talent and helping them to become efficient environmental ambassadors.

Marketing And Pr

Activities and Societies: Speech and debate.Graduated

Communication Degree: Digital Media Emphasis