Brad Lang Email & Phone Number

Elkhart, Indiana

• Worked with customers to provide quotes for planned maintenance contracts• Completed off lease inspections and generated service estimates for repairs needed• Effectively communicated with service customers to assist them with repair estimates, billing questions, repair options and warranty explanations• Provided equipment sales leads to the sales representative at Hull• Initiated the scheduling of service calls and rental units including transportation of forklifts• Acted as the voice of the customer to Hull Lift Truck• Provided solutions to customers materials handling problems using my experience in the industry Facilitated customer complaints by listening and understanding their issues • Tracked the progress of repairs using ELC 21, In person inspection, and phone• Accompanied all new equipment deliveries and went over all aspects of equipment operations with customer(s)• Actively sought out new customers as well as maintained existing customer base

Elkhart, Indiana Area

• Regularly mentored newly hired road technicians on all aspects of road service repairs • Diagnosed and repaired hydraulic, electrical, and mechanical issues for all vehicle platforms• Responsible for personal work orders, and timecards submitted to customers and business • Earned the Bronze level certificate from Toyota Industrial Equipment• Earned ASE certificates

South Bend, Indiana Area

• Requested by AM General to be assigned as permanent full-time in-house technician• Tracked all planned maintenance using logs for all scheduled repairs and planned maintenance• Responsible for all forklifts, sweepers, pallet jacks and allied equipment consisting of over 85 pieces of equipment• All aspects of diagnosing problems at customers location and performing necessary repairs• Performed all repairs that could be safely accomplished at customer locations including tune ups, hose replacements, brake repairs, alternator, cooling and LP system repairs, etc.

South Bend-Mishawaka Region

• Performed all phases of repairs on 5-10 trucks per week including: brake replacements, tune ups, engine repairs, etc., for the medium duty, diesel and gasoline truck garage• Diagnosed problems and advised customers of needed repairs • Performed new truck pre delivery inspections based on manufacturer check list

South Bend-Mishawaka Region

• Completed total reconditioning of used trucks for resale on all makes and models of forklifts in the shop • On average performed all major repairs as required including brake jobs, engine swaps, lift cylinder reseals etc., on 2-3 trucks per week• Inspected rental units to maintain working order and availability