• Track, file, and reconcile Central IRB documents in TMF for Country and Site Level• Track and update PI Medical Licenses and Continuing Reviews in TMF• Assist with vendor access requests

• Work with Site Support Leads and Clinical Study Managers in Site Selection at Novartis• Quality Check regulatory documents for CRAs and file in TMF• Assist with vendor access requests• Track and update PI Medical Licenses in TMF• Track and file Central IRB documents in TMF for Country and Site Level

• Manage GFR Lilly Resourcing Request mailbox and resourcing requests• Upload new studies, study sites, and project level roles for allocation in APEX• Research for missing studies, sites, and roles needed in APEX• Make corrections to transition timelines in APEX per Checklists• Inactivate closed studies in APEX• Address miscellaneous APEX queries and troubleshoot• Track Remote Visit SDM (SDV/SDR) in Quarterly trackers• Create and distribute report of missing Remote Monitoring Visit Hours to CRA/DLMs• Make corrections for RMV hour entries in APEX• Create weekly DONA Studies Contact List• Create weekly Project and Site Assignment List reports• Finalize CRA Site Transitions in APEX• Archive CRA Transition Checklists to ELVIS• Compile the eTraining Combined Billing Report each month• Perform APEX “cleanup” monthly• Create monthly Planned Not Started Visits Report• Update Resourcing Guidance Documents• Assist in Spotfire Resourcing Dashboard testing• Compile and create COVID-19 Global Summary report and PowerPoint presentation• Assist CRAs in FUL date entry in APEX• Assist CRAs in COVID SDV/SDR trackers• Update PD Log entries in sCTMS• Perform follow up and tracking for outstanding PD Logs• Assist in EDC Freezing• Assist with eTMF Reject Documents follow up• Compile COVID-19 Project Risk Assessment Tracker and send to North America SGTMs and C-CRAs for updating• Work with a small team on transferring data from Old ELVIS to New ELVIS• Compile and create COVID-19 Global Summary report and PowerPoint presentation• Manage a small team in EDC freezing for studies with upcoming Data Base Locks• Input and update Issues and Risks in sCTMS• Follow-up on, track, and complete overdue or soon to be overdue Action Items for CRAs

• Analyzed and assessed member and provider appeals in-order to triage them to correct persons for resolution• Researched data related to member/provider appeals including but not limited to the member/provider medical history, plan information, benefits, claims, Rx, service codes, provider information, and authorizations • Setup cases to be triaged to Grievance or Clinical Analysts for case resolution• Tracked and kept record of all cases in an organized and accessible manner for future recall • Checked with medical doctors for potential expedited and/or urgent appeals• Interacted with team members, members, providers, team leaders, medical doctors, auditors, compliance staff, and analysts to correctly address the members appeal• Met Department of Insurance (DOI), Blue Cross NC, and departmental SLAs

• Processed renewal and enrollment data for groups and their members• Made requested changes to group and member benefits • Completed audits of team members’ work• Interacted with team members, managers, and other departments for normal flow of business as well as trouble shooting and problem solving• Coordinated privacy regulations for department

• Processed customer and product information • Monitored inventory and ordered merchandise• Selected and priced new and old stock• Worked closely with business owner and manager in company decision making• Provided assistance to customers in purchases, including product knowledge, special ordering, receiving, pick-up, and delivery • Contact for all customer relations as well as employee/management conflict resolution• Finalized daily financial reports and collection of all register monies • Coordinated delivery schedule and maintenance

• Assisted customers in product information• Assisted customers in making purchases• Store maintenance, organization, and aesthetics

• Fulfilled retail store orders• Assisted teammates in responsibilities • Assisted in warehouse maintenance

• Assisted customers in item location and purchases• Assisted in store maintenance