Brad Mannion Email & Phone Number

San Diego, Ca, Us

San Diego Metropolitan Area

San Diego, California, United States

- Coordinated and collaborated cross-functionally with engineering, marketing, data science, and sales teams to deliver on business and product goals.- Developed and implemented strategies to improve client adoption and retention for Website Services product resulting in 20% + higher software retention- Built and managed 2 global teams and streamlined operational processes to improve efficiency metrics and presented to VP and C-level leadership.- Identified and recommended feedback to be implemented into the product roadmap and prioritized based on team/business goals and agile methods.- Increased our call show rate from 36% to 78% in 5 months, grew the network of clients using our product and maintained an average CSAT of 4.85/5.

San Diego Metropolitan Area

- Supervised a team tasked with millions of dollars worth of all global activations, renewals, and cancellations to ensure timely completion.- Ensured process and goals alignment across all international markets and delivered consistent results.- Stayed up to date on product and check-out flow improvements and updated processes accordingly with a focus on the point of sale process.

Greater San Diego Area

- Updated and built out profiles at the request of the Client Success team.- Turned millions of dollars worth of newly sold accounts live and wrote sponsored content targeted at driving business.- Developed websites for paid professionals from in-house templates using existing content and web design best practices.- Led the Live Connections Pilot Project by working with engineering to develop a user-friendly admin tool, directly connected homeowners to local professionals, and trained over 20 new reps to ensure go to market and sales enablement.

101 W Broadway

Provide the CEO with monthly numbers for performance, assist in the company's marketing efforts, provide extensive customer support on several platforms.