I collaborated with DevOps, Infrastructure Services, and DBA teams to address potential release issues, communicating any impacts, successes, and failures to leadership. Managed internal infrastructure releases, call center impacts, customer communications, and facilitating release sign-off meetings. Handling weekly infrastructure releases, Provided weekend status updates and conducted monthly lessons learned sessions. Oversaw yearly department goal creation, progression, and completion. As a subject matter expert in Microsoft SharePoint Online and ServiceNow, I supported testing, migrations, and process improvements, including moving from Excel to Tableau reports. I also led the migration of Collisions tracking to ServiceNow and implemented reporting dashboards. Additionally, I worked with Digital.ai for monthly release enhancements and regression testing.

Created and managed a yearly release schedule, championed and facilitated weekly Change Advisory Board meetings, and organized emergency meetings. Also, developed release run-books and streamlined Agile release cycles. Overseeing nightly deployments, I communicated status updates and managed both internal and customer release communications. Collaborating with various teams, I mitigated potential release issues, facilitated sign-off meetings, coordinated cross-functional dependencies, managed release defects, and oversaw the entire release process. I implemented reporting dashboards, maintained QA readiness reports, and created PMO documentation. Additionally, I championed QA environments for hot fixes, served as a ServiceNow subject matter expert, trained new users, and managed event coordination, saving significant costs.

Principal Software Quality Engineer 2015 – 2016, QA Team Lead 2013 – 2015, Senior QA Analyst 2012 – 2013, QA Analyst 2011 – 2012I was part of an Agile team focusing on BackOffice and mobile applications, reports, and web interfaces. With advanced QA process knowledge, team lead of the mobile QA team, handling training and performance management. Provided coaching and application knowledge transfer, and implemented release readiness strategies with QA and development leadership. Collaborating with other team leads, defined and improved Agile test processes and developed a risk assessment process. Updated release notes with new functionality, mentored QA team members, and addressed mobile and clinical customer issues. Maintained high standards in software testing, ensuring compliance with company and regulatory guidelines.

Created and managed release plans, tracking progress and deployment to production, and facilitated meetings with support and application groups. Developed the release scope and communicated it to leadership, implemented a yearly release schedule, and managed weekly department status reports. Created and managed release runbooks, developed risk assessments, and provided communication during deployments. Monitored testing, reported issues, and communicated deployment status and post-deployment issues to leadership. Additionally, attended Worldport Production morning meetings to ensure alignment and readiness.

Assisted in maintaining and implementing testing methods and procedures for verifying business processes. Participated in system and application verification testing using HP Quality Center for both manual and automated testing. Developed and maintained test conditions and scripts, planned and executed various tests, and created and reviewed test plans to ensure they met business requirements. Additionally, reviewed process flows for test plans and assisted in the implementation and testing of completed projects.