Brad Pulsipher Email & Phone Number

- Manage Premium Support delivery ensuring excellence in delivery to customers and optimization of Premium Renewals- Sell new Consulting, Premium Support, and Training- Develop and implement service delivery strategies that improve client satisfaction and retention. - Ensure service level agreements (SLAs) are met or exceeded.- Identify opportunities for process improvements and implement changes to increase efficiency.- Build and maintain strong relationships with clients and stakeholders. - Act as first point of escalation for all services related issues and manage critical situations efficiently with clear status reports to senior management.

Provo, Utah Area

Relationship manager for Micro Focus and SUSE's most valuable customers.Manage technical support relationship for large clients and partners. Facilitate resolution of critical technical support issues. Negotiate renewal of licenses and services. Create strong relationships with IT executives and maintain customer loyalty.

Worked directly with assigned Novell accounts troubleshooting and resolving complex, critical and sensitive ZENworks technical support issues.Documented solutions to known issues. Managed customer issues from identification through resolution. Trained new Technical Support Engineers for new technical support center in Prague.Answered incoming technical support calls regarding Novell ZENworks line of products.

Analyzed network data to determine software usage for 300 + accounts in Western United States region.Conducted on site audits to resolve critical issues.Consulted with assigned accounts to ensure customers renew yearly maintenance. Managed product license rights of assigned territory. Negotiated settlements.

Utah, United States

Investigated cases concerning copyright and trademark infringement, software counterfeiting and piracy, improper vendor sales or upgrades, and Internet piracy. Negotiated settlements.