Brad Semp Email & Phone Number

Providing specialist consultancy services to Carriers, Service Providers and Enterprise Customers. With a focus around customer contact applications to enhance the customer journey, provide maximum ROI and ability to maintain and improve KPIs with lower staffing resources through the introduction of automation, self-service and auto-provisioning. An expertise in PCI DSS and Privacy Protection solution stack providing maximum de-scope and de-risk for agents operating within both the contact centre and remote/homeworker environments.Working directly with various organisations from a comprehensive list of sectors and verticals to help establish business requirements and select the 'best fit'​ technology solutions aligned to budget availability, customer contact strategies, technology refresh and client retention. A competent approach to budget creation employing ROI cases from both a monetary and de-risk perspective. I also have extensive business development and consultancy expertise.

Listed skills include Payment Card Industry Data Security Standard, Business Development, General Data Protection Regulation, Regulatory Compliance, and 17 others.