Brad Vandyke Email & Phone Number

Beverly Hills, California, US

Beverly Hills, California, US

Portland, Oregon, US

• Scale, setup and manage event ticketing using Ticketmaster Host, Archtics and TM1. Partner with concert promoters and clients to accurately build events while maximizing revenue opportunities.
• Manage ticket operations for 2 multi-purpose arenas and convention space, which hosts NBA, WHL, concerts, family shows and private events.
• Participate in post-event settlements by providing and organizing box office statements, audits and back-up documentation.
• Hire, train and mentor 35 part-time employees within the Ticket Operations department.
• Accurately process staff payroll and event scheduling using the ABIMM timekeeping system.
• Enhanced the guest experience by focusing on technological advancements through mobile ticketing, contactless payments, touch-less entry and the use of Ticketmaster SafeTix, maximizing efficiency within the box office.

Burbank, CA, US

• Led team of over 200 unionized employees while establishing procedures to maintain our AAA 4-Diamond designation within a 1,400 luxury room resort.
• Ensured that all employees had the proper training, support and recognition to confidently deliver world class service through proactive and responsive behaviors.
• Key contact and front office liaison for the over 200 conventions hosted annually, partnering with other hotel departments and coordinating convention details with front office staff.
• Primary point of contact for visiting Government officials, dignitaries, celebrities and other individuals requiring a high level of discretion and professionalism.
• Served as Resort Duty Manager, mitigating emergency & high-stress situations by partnering with resort executives and local law enforcement.

Columbus, Ohio, US

• Accurately processed all customer transactions (deposits, withdraws, payments) and assisted with any disputes or discrepancies while upholding customer confidentiality and privacy.
• Referred and promoted banking products and met monthly sales referral goals by proactively anticipating customer needs.
• Controlled the auditing and reconciliation of the bank vault and individual drawer and ordered cash for the banking office and was held to a high standard of trust and responsibility.