Brad Vandyke Email & Phone Number

Beverly Hills, California, Us

Beverly Hills, California, Us

Portland, Oregon, Us

• Scale, setup and manage event ticketing using Ticketmaster Host, Archtics and TM1. Partner with concert promoters and clients to accurately build events while maximizing revenue opportunities.• Manage ticket operations for 2 multi-purpose arenas and convention space, which hosts NBA, WHL, concerts, family shows and private events.• Participate in post-event settlements by providing and organizing box office statements, audits and back-up documentation.• Hire, train and mentor 35 part-time employees within the Ticket Operations department. • Accurately process staff payroll and event scheduling using the ABIMM timekeeping system.• Enhanced the guest experience by focusing on technological advancements through mobile ticketing, contactless payments, touch-less entry and the use of Ticketmaster SafeTix, maximizing efficiency within the box office.• Voted “Idyllic Icon Award” by my peers at the inaugural 2020 Rip City Managment Encore Awards Ceremony, which recognized innovative, committed and forward-thinking employees.• Active member of the “Rip City Ally Council” which focuses on impactful diversity, equity and inclusion initiatives within the Trail Blazers organization.• Selected to help manage multiple venue capacities at the inaugural “Upstream Music Festival” in Seattle, Washington.

Burbank, Ca, Us

• Led team of over 200 unionized employees while establishing procedures to maintain our AAA 4-Diamond designation within a 1,400 luxury room resort.•Ensured that all employees had the proper training, support and recognition to confidently deliver world class service through proactive and responsive behaviors.• Key contact and front office liaison for the over 200 conventions hosted annually, partnering with other hotel departments and coordinating convention details with front office staff.• Primary point of contact for visiting Government officials, dignitaries, celebrities and other individuals requiring a high level of discretion and professionalism.• Served as Resort Duty Manager, mitigating emergency & high-stress situations by partnering with resort executives and local law enforcement.

Columbus, Ohio, Us

• Accurately processed all customer transactions (deposits, withdraws, payments) and assisted with any disputes or discrepancies while upholding customer confidentiality and privacy.• Referred and promoted banking products and met monthly sales referral goals by proactively anticipating customer needs. • Controlled the auditing and reconciliation of the bank vault and individual drawer and ordered cash for the banking office and was held to a high standard of trust and responsibility.