Brad B. Email & Phone Number

Bloomington, Minnesota, United States

Leading the overall business planning and implementation of the projects; including the identification and follow up with IT counterparts for specific systemic deliverables by defining project tasks, timelines, and resource requirements specific to business processes and changes. Responsbile for developing full project plans including but not limited to the project budget, functional process changes, resulting procedures, staffing needs, and training.

Coon Rapids, Minnesota, United States

• Ensured all lender requirements were met by conducting quality checks on loan documentation submitted.• Traveled to borrower(s) homes or office to complete signing of loan document package• Increased customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining post-closing process to mortgagee.• Complied with privacy laws by properly disposing of non-processed paperwork with personal and financial data.

Minneapolis, Minnesota, United States

Developed and implemented project initiatives and product enhancements for consumer lending. Responsible for achieving initiatives, and strategic growth while maintaining adherence to new or existing regulation.• Provided key leadership for the lending division. Product manager responsible for implementing products, project initiatives, and maintaining systems generating 200 million in annual gross revenue.• Drove development of imaging and digital lending capabilities; including… Show more Developed and implemented project initiatives and product enhancements for consumer lending. Responsible for achieving initiatives, and strategic growth while maintaining adherence to new or existing regulation.• Provided key leadership for the lending division. Product manager responsible for implementing products, project initiatives, and maintaining systems generating 200 million in annual gross revenue.• Drove development of imaging and digital lending capabilities; including working with external partners and solution providers, resulting in improved customer experience and lowering operating expenses by more than 1M and increasing revenue 10% annually.• Managed IT projects of medium to complex size using both waterfall and agile methodologies.• Identified and executed workflow process improvement opportunities resulting in significant customer experience improvement and expense savings of 500K annually.• Developed and managed detailed project plans, including developing strategy, schedules, cost estimates, risk mitigation, communication and issue resolution planning.• Ensured end-to-end transactional excellence working closely with marketing, external partners and vendors to promote product usage through digital channels and improving the customer experience. • Guided the work of others outside of direct authority to ensure product deliverables were met, and risks were communicated.• Developed and implemented loan sales process with Investors including due diligence, resolution of documentation issues, and delivery of loan documentation which added 10M in annual revenue.• Managed vendors for business line, monitoring SLA’s, contractual obligations, compliance and pricing, saving over 1.5M annually.• Built relationships with sponsoring executives, functional support groups, and functioned as the project and product manager for the technology teams. Show less

Minneapolis, Minnesota, United States

Drove development of product enhancements, marketing initiatives, marketing results, managing loan origination systems and support, and overseeing internal audits. • Developed, defined and prioritized the product vision and strategy for the development of new products and enhancements to existing products.• Managed financial performance and key performance metrics.• Lead product initiatives to achieve 10% growth and 5% revenue goals.• Managed competitive strategies and… Show more Drove development of product enhancements, marketing initiatives, marketing results, managing loan origination systems and support, and overseeing internal audits. • Developed, defined and prioritized the product vision and strategy for the development of new products and enhancements to existing products.• Managed financial performance and key performance metrics.• Lead product initiatives to achieve 10% growth and 5% revenue goals.• Managed competitive strategies and developed reactive strategies.• Developed loss mitigation tools, reducing losses by more than 4M quarterly.• Organized, analyzed and interpreted results and provided practical cost-effective solutions.• Created ad-hoc reporting system derived from internal Oracle databases for internal audit reporting, reducing expenses by 100K annually.• Managed lending systems and support program for all product lines, improving resolution response time by 75%.• Analyzed information and made strategic recommendations.• Coordinated and managed employees, facilitated internal communications, allocation of tasks and resource planning.• Partnered closely with the functional support groups including Technology, Operations, Servicing, Marketing, Legal, Compliance, Risk, and Finance. Show less

Managed the servicing and operations areas encompassing 75 FTE with responsibility of ensuring new loans boarded and reconciled, loan payments\loan payoffs applied to accounts, required documentation received or released, and all customer inquires handled timely and professionally. • Responsible for the servicing of 150K loan accounts on a monthly basis, meeting or exceeding management expectations for response time and customer experience.• Reviewed, analyzed and recommended… Show more Managed the servicing and operations areas encompassing 75 FTE with responsibility of ensuring new loans boarded and reconciled, loan payments\loan payoffs applied to accounts, required documentation received or released, and all customer inquires handled timely and professionally. • Responsible for the servicing of 150K loan accounts on a monthly basis, meeting or exceeding management expectations for response time and customer experience.• Reviewed, analyzed and recommended management organizational policies and procedures for loan operational processes.• Leveraged and developed best practices within the industry to ensure that the company remained competitive on a cost per loan basis while delivering service levels which met or exceeded the needs of the customer, client and investor.• Prepared, monitored, researched, analyzed and made recommendations on administrative, management and procedural practices.• Acquired subject matter expertise in the functions and activities of the division or other assigned work units that supported loan operations, including applicable laws, rules, regulations, accounting, procedures and technical operations.• Analyzed monthly trends and made strategic recommendations.• Coordinated and managed employees, facilitated internal communications, allocation of tasks and resource planning.• Built and expanded the appropriate reporting, operational controls and procedures to ensure that regulatory, financial, operational, and reputational risks were properly mitigated, Show less