Brad D. Email & Phone Number

Omaha, Ne, Us

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Ensured technology worked the way people needed it to, while creating a team that feels supported and valued. Built relationships with business and IT partners, keeping communication honest and stakeholders engaged during technical challenges.Always looked for better, simpler ways to solve problems—whether fixing an issue faster or managing changes with less disruption. Data guided decisions, but with a focus on making things easier and more efficient for everyone.Mentorship and coaching were a priority, ensuring the team felt part of something bigger.Creating an environment where people knew they could grow, learn, and do their best work.Listened to and used feedback to keep improving and making sure everyone felt heard and supported.

Omaha, Nebraska, United States

As a Senior Data Analyst, the focus was on turning complex data into clear, useful insights that helped guide important decisions and improve everyday operations. It was all about making sure the data was accurate, reliable, and easy for people to understand and use.Improving how the company worked with data was a key part of the role. This meant creating better ways to ensure data quality and building reports that could be used across different departments. Collaborating with teams was essential—working together to develop tools and dashboards that made sense of the data and gave people the insights they needed to make smarter decisions. A big part of the work was also sharing knowledge—helping others understand how to use data more effectively and supporting a culture where decisions were backed by solid, clear information. It wasn’t just about numbers, but about making sure everyone had the right tools and information to do their best work.

Omaha, Nebraska, United States

United States

In my role as a Major Incident Manager, I led the end-to-end management of significant IT incidents to ensure quick restoration of services and minimal impact on business operations. My responsibilities included:Incident Management: I was at the forefront of managing critical P1 & P2 incidents, orchestrating swift responses, and ensuring effective communication across technical and non-technical stakeholders. My leadership ensured that all incidents were addressed promptly, following a structured checklist to drive the bridge calls and ensure stakeholder engagement.Problem Management: I spearheaded the Problem Management process, conducting thorough problem review analyses to capture all issues, assign responsibilities, and set deadlines for resolution. This proactive approach helped in identifying root causes and implementing permanent fixes to prevent recurrence.Change Management:I oversaw the Change Management process. My focus was on correlating incidents caused by changes and the swift implementation of changes into the production environment to restore full functionality of services.Knowledge Management: As a leader in Knowledge Management, I was responsible for capturing, documenting, and sharing critical knowledge across the team. This facilitated continuous learning and improvement.Continuous Improvement:Leveraging lessons learned from major incidents, I developed plans for future responses, aiming to enhance our incident management capabilities continuously. I also coordinated with external agencies and managed logistical operations during large-scale incidents, ensuring safety protocols were followed.Communication and Coordination: I maintained open lines of communication with all stakeholders, providing regular updates on incident status and progress.

United States

In my role as a Software Engineer, I maintained the software development lifecycle, focusing on crafting, testing, and maintaining software to meet organizational goals. This involved:Lifecycle Management: Executing all phases from design to deployment.Coding and Testing: Writing efficient code and ensuring its functionality through rigorous testing.Integration and Documentation: Merging software components and maintaining comprehensive documentation.Problem-Solving: Identifying and resolving system issues to enhance performance.Innovation and Improvement: Continuously seeking improvements in software processes and interactions.Team Collaboration: Supporting and mentoring team members in software development best practices.

Moline, Illinois, United States

In my role as a Major Incident Manager, my responsibilities were tailored to ensure swift resolution of IT incidents, safeguarding system integrity, and minimizing business disruption.Incident and Knowledge Management: I oversaw all aspects of the incident lifecycle, from detection to resolution, ensuring knowledge was captured and shared to prevent future incidents.Operational Readiness and Change Implementation: My responsibilities included conducting thorough Operational Readiness reviews to validate the effectiveness of changes, ensuring seamless implementation and minimizing potential service disruptions.Incident Reduction through Process Improvement:I actively led efforts to refine incident processes, reducing incidents mean time to resolve and enhancing system reliability through a comprehensive problem analysis approach.Leadership in Major Incident Situations:I managed critical and high priority incidents, orchestrating conference calls between support teams, vendors, and the incident management team. Ensuring effective and timely communication with both business and IT stakeholders.Knowledge Management Leadership: I helped foster a culture of continuous learning and improvement, leading knowledge management initiatives to enhance the organizational knowledge base for incident management.

Moline, Illinois

In my role as a Major Incident Manager, my responsibilities were tailored to ensure swift resolution of IT incidents, safeguarding system integrity, and minimizing business disruption.Incident and Knowledge Management: I oversaw all aspects of the incident lifecycle, from detection to resolution, ensuring knowledge was captured and shared to prevent future incidents.Operational Readiness and Change Implementation: My responsibilities included conducting thorough Operational Readiness reviews to validate the effectiveness of changes, ensuring seamless implementation and minimizing potential service disruptions.Incident Reduction through Process Improvement:I actively led efforts to refine incident processes, reducing incidents mean time to resolve and enhancing system reliability through a comprehensive problem analysis approach.Leadership in Major Incident Situations:I managed critical and high priority incidents, orchestrating conference calls between support teams, vendors, and the incident management team. Ensuring effective and timely communication with both business and IT stakeholders.Knowledge Management Leadership: I helped foster a culture of continuous learning and improvement, leading knowledge management initiatives to enhance the organizational knowledge base for incident management.

Moline, Illinois, United States

- Built roles across multiple SAP landscapes: BOBJ, CRM, BI, PO, BPC, ERP, PS, Hana, Retail, Solution Manager, GT, GRC 10.1 and HCM.- Worked closely with SAP functional teams to create roles that meet with audit requirements as well as meet functional requirements for end users.- Used tracking systems to keep an exact record of each request and the action taken.- Escalated to IT managers whenever conflicts in access are discovered.- Troubleshot complex access/permissions issues.- Completed projects in a timely manner.- Advised customers on access and data security.- Communicated in a polite, confident, professional and easy to understand manner with the customers requesting the access or the required approvers.- Communicated with 3rd party application providers when necessary.

Corbin, Kentucky, United States

- Generated sales among client accounts, including upsetting and cross-selling.- Operated as the point of contact for assigned customers.- Developed and maintained long-term relationships with accounts.- Made sure clients received requested products and services in a timely fashion.- Communicated with clients to ensure needs and concerns were met.- Forecasted and tracked client account metrics.- Managed projects within client relationships, working to carry out client goals while meeting company goals.- Identifies opportunities to grow business with existing clients.- Coordinated with staff members working on the same account to ensure consistent service.- Serviced multiple clients concurrently, often meeting deadlines.- Kept records of client transactions.- Monitored systems, applications and file servers for stability and resource utilization; implemented, tuned and troubleshot systems and applications.- Used SCCM to manage resources, software distribution, inventory, build software packages, and troubleshoot failed installs.- Provided end user support, troubleshot, diagnosed/fixed hardware and/or software problems, and assisted in workstation support.- Installed, configured, troubleshot and repaired network devices such as switches, routers, and firewalls.- Upgraded and troubleshot existing information systems while maintaining a strict production schedule.- Handled on-going technical support issues and generally troubleshot and fixed issues as they arose.- Configured and troubleshot iPads for executive staff.

Bloomington/Normal, Illinois Area

- Resolved complex issues requiring detailed systems and applications knowledge that have been escalated from Tier I.- Maintained system capabilities by testing existing equipment and programs.- Tried out new systems and software.- Trained users on proper use of hardware and software.- Managed and trained Tier I support technicians.

Bloomington/Normal/Peoria, Illinois Area

Coordinating and Installing Specific Hardware and Software to meet the clients needs.

Bachelor Of Science In Information Technology, Cybersecurity And Information Assurance, Bachelors

In Progress

Computer Programming

No Degree

Computer Science

No Degree