Braden Mccall, Mba Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York City Metropolitan Area

 Serve as a Technical Account Manager for enterprise-level customers, delivering premium support solutions and ensuring exceptional service Collaborate with Onboarding Managers to streamline the onboarding process, ensuring quick value realization and seamless integrations for new customers. Participate in sales calls to assist Account Executives with technical discussions, addressing customer questions about integrations and technical solutions. Lead technical discovery sessions to understand customer requirements for system functionalities, data models, and custom metrics. Provide expert guidance on integration best practices, product implementation, and technical training during onboarding.o Specialize in integrating Salesforce, HubSpot, and other CRM data into user products.o Implement and optimize connections with Jira, Intercom, and Segment. Work with Product Management, Support, and Engineering teams to translate customer feedback into innovative solutions.

Wichita, Kansas, United States

▪ Managed AOG (Aircraft on Ground) maintenance events through issue resolution. o Coordinate with engineering support teams to help solve customer's technical issues in the field. o Act as the central point of contact between our customers and parts, engineering, sales, and repairdepartments. o Use visual display boards that track all calls, aircraft, and mobile service units. o Utilized Salesforce, SAP, and internal software to assist customer’s time sensitive issues.▪ Coordinates visits throughout US Service Centers to streamline communication and customer resolutionprocesses. o Visited Service Center’s leadership in Houston and San Antonio to discuss needed processimprovements as a representative for the Wichita based team.▪ Contributed to projects outside of work scope to improve issue data collection in internal software.

Wichita, Kansas Area

-Initiated policies and procedures so as to enhance administrative efficiencies and reduce repair turn times - Identified potential suppliers for re-manufactured/exchange programs. -Monitors facilities for continuing performance, reliability and turn-around time of all unit movements to ensure compliance as defined by PSA. - Formed and sustained strategic relationships with clients

Wichita, Kansas Area

• Greeted store customers promptly and responded to questions with knowledgeable service.• Cold-called prospective customers to build relationship.• Negotiated with costumers for final price of vehicle.

Master Of Business Administration - Mba

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Phi Delta Theta Fraternity

Project Management

Activities and Societies: In the spring of 2018 I participated in a Study Abroad Program where I relocated to Paris France.Specialization.