Brad K. Email & Phone Number

Kirkland, WA, US

Bellevue, Washington, United States

• Supporting the transition to Windows 11 for over 3,000 computers across City Hall departments, ensuring minimal disruptions for municipal staff.
• Assisting in implementing and educating users on new security measures, including multi-factor authentication, to enhance cybersecurity for city staff.
• Providing technical support for city staff, conducting device health assessments, and performing manual Windows updates.
• Contributing to the migration of mobile devices to a new mobile device management system, improving efficiency and security in mobile operations.
• Collaborating with the IT team to streamline deployment processes and develop user-friendly documentation for new systems.
• Assisting in troubleshooting and resolving hardware and software issues across departments to optimize IT workflows.

Mill Creek, Washington, United States

• As a Systems Administrator at Lilac & Lemon, I played a pivotal role in managing and securing the company's diverse IT infrastructure. My responsibilities encompassed a wide range of tasks, from cloud services.
• Managed Azure Active Directory, Google Workspace, and Office 365
• Developed and implemented PowerShell scripts for IT process automation
• Administered network infrastructure, including routers, switches, and Wi-Fi
• Deployed and managed macOS devices using Hexnode
• Implemented and maintained cloud-based solutions

Designed and managed a comprehensive virtual cybersecurity lab using VirtualBox, simulating enterprise-level network environments. Deployed and configured Kali Linux, Metasploitable, and pfSense VMs to practice advanced penetration testing, vulnerability assessment, and network security techniques. Implemented custom pfSense firewall rules, intrusion.

As a Client Operations Specialist at HopSkipDrive, I provided comprehensive technical support across multiple channels, including phone, text, chat, and email. I utilized the Kustomer CRM database to efficiently manage and resolve client queries, ensuring high customer satisfaction. My responsibilities included troubleshooting issues related to our mobile.

Seattle, Washington, United States

Coordinated drills and training sessions for players in various sports like Basketball, Kickball, Handball, and Soccer. I also led weeklong camps, focusing on basketball fundamentals, player development, and creating a positive experience for participants of all ages and skill levels. Additionally, I effectively communicated and built strong relationships.

Lynnwood, Washington, United States

Delivered exceptional customer service in a high-end retail environment, expertly matching customers with ideal footwear through personalized consultations and product knowledge. Utilized active listening skills to understand customer preferences, offering tailored recommendations and alternative suggestions to ensure customer satisfaction. Facilitated.