Brad K. Email & Phone Number

Kirkland, Wa, Us

Kirkland, Wa, Us

Bellevue, Washington, United States

• Supporting the transition to Windows 11 for over 3,000 computers across City Hall departments, ensuring minimal disruptions for municipal staff.• Assisting in implementing and educating users on new security measures, including multi-factor authentication, to enhance cybersecurity for city staff.• Providing technical support for city staff, conducting device health assessments, and performing manual Windows updates.• Contributing to the migration of mobile devices to a new mobile device management system, improving efficiency and security in mobile operations.• Collaborating with the IT team to streamline deployment processes and develop user-friendly documentation for new systems.• Assisting in troubleshooting and resolving hardware and software issues across departments to optimize IT workflows.• Helping city employees transition to new systems and stay informed on IT best practices through guidance and support.

Mill Creek, Washington, United States

As a Systems Administrator at Lilac & Lemon, I played a pivotal role in managing and securing the company's diverse IT infrastructure. My responsibilities encompassed a wide range of tasks, from cloud services administration and network management to device deployment and security enforcement. I leveraged my expertise in various technologies and platforms to streamline operations, enhance productivity, and ensure seamless integration of all IT components, supporting both in-store and online business operations.Key Duties:• Managed Azure Active Directory, Google Workspace, and Office 365• Developed and implemented PowerShell scripts for IT process automation• Administered network infrastructure, including routers, switches, and Wi-Fi• Deployed and managed macOS devices using Hexnode• Implemented and maintained cloud-based solutions• Ensured integration and smooth operation of eCommerce and CRM systems• Managed printing solutions and provided support for POS systems• Enforced security protocols and conducted regular vulnerability assessments• Supported and integrated in-store mobile devices with backend systems• Utilized data analytics to optimize IT infrastructure

Designed and managed a comprehensive virtual cybersecurity lab using VirtualBox, simulating enterprise-level network environments. Deployed and configured Kali Linux, Metasploitable, and pfSense VMs to practice advanced penetration testing, vulnerability assessment, and network security techniques. Implemented custom pfSense firewall rules, intrusion detection systems, and VPN configurations to mirror real-world security challenges. Conducted regular security audits and penetration tests, enhancing practical skills in threat detection, incident response, and risk mitigation. Documented all processes, configurations, and findings, creating a personal knowledge base for continuous learning and improvement in cybersecurity practices.

As a Client Operations Specialist at HopSkipDrive, I provided comprehensive technical support across multiple channels, including phone, text, chat, and email. I utilized the Kustomer CRM database to efficiently manage and resolve client queries, ensuring high customer satisfaction. My responsibilities included troubleshooting issues related to our mobile app and website, as well as creating and presenting data visualizations to management to improve job flow and operations. I collaborated with cross-functional teams to enhance service quality and technical processes, maintained internal knowledge bases, and demonstrated adaptability in learning new systems.

Seattle, Washington, United States

Coordinated drills and training sessions for players in various sports like Basketball, Kickball, Handball, and Soccer. I also led weeklong camps, focusing on basketball fundamentals, player development, and creating a positive experience for participants of all ages and skill levels. Additionally, I effectively communicated and built strong relationships with both kids and parents, fostering a supportive and inclusive environment.

Lynnwood, Washington, United States

Delivered exceptional customer service in a high-end retail environment, expertly matching customers with ideal footwear through personalized consultations and product knowledge. Utilized active listening skills to understand customer preferences, offering tailored recommendations and alternative suggestions to ensure customer satisfaction. Facilitated special online orders to meet specific customer needs. Managed various aspects of merchandise presentation, including ticketing, arranging, and creating visually appealing displays to enhance the shopping experience and drive sales.