Brad Smithson Email & Phone Number

San Francisco, California, United States

San Francisco, California, United States

San Francisco Bay Area

> Continually developing and improving internal policies and procedures> A primary point of contact for third party call centers> Identifying and reporting trends> Reviewing and/or responding to several hundred emails daily> Developed a communication plan to integrate a new shipping company> Helped train and lead an admin team during the 2014 holiday season> Experience: Microsoft Office Suite, Avaya, Service-Now, Cybersource, Borderfree, Big Sky… Show more > Continually developing and improving internal policies and procedures> A primary point of contact for third party call centers> Identifying and reporting trends> Reviewing and/or responding to several hundred emails daily> Developed a communication plan to integrate a new shipping company> Helped train and lead an admin team during the 2014 holiday season> Experience: Microsoft Office Suite, Avaya, Service-Now, Cybersource, Borderfree, Big Sky, CSC, OnTrac, UPS, Acxiom> Making awesome balloon animals Show less

> Designed levels (tutorial through expert) for eight puzzle types for MacHeist 4 (shipped September 2012) and Heist 2> Worked with programmers to implement level designs using the Impact.js game engine and Weltmeister> Tested iOS and MacOS applications, and filed bug reports> Wrote hints and walkthroughs, and created visual puzzle guides

> As the senior manager for a flagship store, ensured customer loyalty by paying particular attention to sales associate training and supervision so all customers received superior treatment.> Maintained store's operations focusing on internal paperwork, hiring, and implementing new policies.

> Maintained store standards of excellent customer service in a fast-paced environment> Trained and led new sales associates> Implemented marketing changes in-store every week> Provided expertise in gaming hardware and software