Bradley Hepps Email & Phone Number

Columbia, South Carolina Area

As a Mortgage Loan Officer I develop referral relationships with realtors, builders and other sources for the purpose of originating residential loans. I also work with internet leads and direct mailer campaigns, along with other marketing materials. Additionally, I work with clients and internal support staff to ensure the timely completion of each loan.

Thornton, Co

I currently serve as a contract Mortgage Loan Processor managing a pipeline of 20 to 40 purchase and refinance mortgages from application to closing.

Broomfield, Colorado

Urban Lending Solutions performs loan origination and servicing for banks and credit unions nationwide on a project basis lasting from a few months to several years. I have performed multiple project based job roles during my tenure at ULS including executive complaint resolution, complaint trending and analysis, auto loan processing, mortgage modification underwriting and management, and most recently mortgage loan origination processing.

Boulder, Co

Managed a team of loan officers and customer service representatives in a Contact Center environment. Additionally managed all customer interaction through the credit union's website. My short tenure at Elevations Credit Union is due to my position being eliminated resulting in a lay off.

Thornton, Co

Responsible for managing and developing a team of 20-25 Customer Service Representatives in a call center environment to ensure the highest level of customer service to Dish customers. Ensured high employee job satisfaction and morale, as well as, driving customer satisfaction through the setting and achieving of key performance indicators.

Consulted, advised, and sold web marketing products such as website design and development , search engine optimization, Google Adwords, and other marketing tools. My short tenure at Customer Paradigm is due to my position being eliminated resulting in a lay off.

Responsibilities consisted of closing sales by acquiring, retaining, and expanding new and existing relationships with customers. Areas of focus were investment and retirement planning, commercial and consumer lending, and depository accounts.

Responsible for managing the following areas: Inventory Control, Facilities Maintenance, and Cash Management. My duties consisted of managing the following: inventory accuracy, security and loss prevention, shipping and receiving, inventory audit procedures, and report management.

Responsibilities include managing the Inventory and Loss Prevention Departments. Within the departments, my duties consisted of managing the following: facility maintenance, inventory control, security and loss prevention, and shipping and receiving. In addition, several hours a day were spent acting as Sales Leader driving revenue on the sales floor.

Worked as an IT Recruiter to deliver cutting edge, multi-talented professionals with technological know-how on a contract, contract-to-hire and direct hire basis.

Responsible for managing a wide variety of merchandising and operational functions for 10 stores in Canoga Park and Oxnard, California. Duties include ensuring implementation of strategic corporate initiatives, selling franchisee-owned stores on acceptance of new corporate programs and suggested products, managing inventory and loss prevention processes, ensuring and maximizing store profitability, managing store image issues, and promoting customer service excellence. Additional duties consisted of analyzing financial data and accounting information, serving as liaison between Regional corporate management and individual franchisees, extensive merchandising, store resets, coordinating with vendors, negotiating contracts, and resolving issues between stores and large vendors.

Main responsibilities included managing the Customer Service and Inventory departments. I recruited, hired, trained, and developed approximately 50 customer service and warehouse employees. Day to day duties included exceptional customer service was given to every customer, as well as making sure additional company goals and standards were met and/or exceeded.

Bachelor Of Science, Business Administration

Activities and Societies: Business and Economics ClubI earned a Bachelors Degree in Business Administration.

Certificate, Applications Development

I earned a Certificate in Applications Development.