Bradley Hoffman Email & Phone Number

Canal Winchester, Ohio, United States

- Oversee brand registration for outgoing BrewDog products.- Assist with state licensing requirements- Manage state required distributor information - Provide compliance support for sale and new product development

Dublin, Ohio, United States

• Lead a team of 15 full time employees.• Initiate and manage projects for Nationwide, AEP, and Safelite• Create recruiting plans based on client needs and timelines.• Monitor project standards and process requirements.• Develop recruiting and onboarding processes for new clients

Columbus, Ohio, United States

• Design, implement, and monitor customer service standards for ticketing procedures• Manage a staff of 45-50 part-time student employees.• Recruit applicants for Student Assistant position to ensure appropriate staffing numbers • Develop training schedule and materials to ensure customer service standards and procedures were upheld.• Perform yearly performance reviews and semiannual coaching sessions with part time staff• Handle customer escalations and major issue resolution. • Create and enforce opening and closing procedures to ensure office was maintained.• Prepare the daily updates to ensure the staff is properly informed for the day.• Conduct interviews for student staff and full time positions. • Lead the onboarding of all employees, full time and part time, entering the ticket office• Set office schedule and event schedule for customer service area for all ticketed events.• Calculate yearly raises based upon performance reviews and upcoming budget.

Gahanna, Ohio, United States

• Receive and process purchase orders from customers• Communicate with customers to handle shipping, material, and special needs• Interpret inventory levels and production schedules to accurately predict fulfillment times• Upkeep customer orders and details through SAP system

Columbus, Ohio, United States

• Allocate, print, and distribute over 70,000 single event and season tickets• Establish financial closing procedures to ensure accuracy and data security• Build, manage, and run NCAA and Big Ten conference tournaments• Identify, investigate, and confiscate invalid and fraudulent tickets• Work with coaches, administrators, and promotors on family and guest ticket lists.• Access, update, and utilize information from a variety of customer databases• Sell tickets to over 100+ ticketed events at Ohio State facilities