Bradley Huschart Email & Phone Number

Columbus, Oh, Us

Main responsibility is analyzing company processes and software to identify areas for improvement, followed by the design and implementation of innovative solutions. Additional job duties include managing systems like Office 365, JIRA, GitLab, and others, offering end-user support for technical inquiries and issues, enhancing security through training and simulated phishing campaigns, collaborating on policy creation and leading implementation, supervising the cloud-based phone system and call trees, ensuring endpoint patching and asset tracking, and creating comprehensive technical documents. Additionally, actively contribute to our cybersecurity division by serving as the Authorizing Official (A.O.), overseeing the internal NFI and ECA smart card processes through authorization, issuance, and auditing of active certificates.

Managed the I.T. service desk queue, offering multi-tiered technical support and coordinating with different departments to address delegated issues. Oversaw company asset inventory and tracking, as well as handling the imaging of endpoints. Supervised on-premises PBX systems at multiple sites, which involved designing call trees and conducting updates and maintenance. Took charge of company off-boardings and on-boardings, including training new hires on policies, procedures, and software.Supported cybersecurity division by issuing and auditing active certificates.Spearheaded the development and implementation of an effective work-from-home policy and procedure during the COVID-19 pandemic, seamlessly transitioning over 200 employees from the office to remote locations.Played a key role in relocating every company site to new locations, responsible for the setup of computers, printers, access points, camera systems, and other essential equipment.

Managed incoming calls and emails from clients, addressing and resolving issues related to mobile devices, overseeing phone order processing, and making adjustments to mobile plans. Conducted training sessions for new hires, offering guidance on company policies, procedures, and client Standard Operating Procedures (SOPs).Demonstrated initiative and enthusiasm by proactively reaching out to the I.T. department to shadow and acquire new skills. Assisted with fundamental tasks such as account unlocks, password resets, tier 1 troubleshooting, and more. This ongoing commitment to learning led to a promotion to Desktop Technician within the I.T. department.