Casey Davis Email & Phone Number

Columbus, Ohio

Columbus, Ohio Area

Contract work for Chase to ensure that multiple content servers are maintained with appropriate content, approvals, version history, and appropriate legal holds. Staging, publishing, and archiving online help, web content, and forms supporting 5,200 branches. Documenting and developing departmental processes, procedures and troubleshooting guides.

Dayton, Ohio Area

Contract work for CareSource to work with Executives to ensure that Care4U policies and procedures created in the appropriate template, approved by appropriate departments, and version history was maintained in SharePoint.• Received recognition for rapid documentation turnaround and from legal for the detail of the policies.• Facilitated rapid turnaround of policies and procedures for state desktop reviews.

Columbus, Ohio Area

Created and maintained policy, procedures for end users, online help, and training documentation for financial software applications using Information Mapping, Word, RoboHelp, and Dreamweaver. Developed content from requirement documents, design documents, and Java code as well as interviews with subject-matter experts for source material, conducted reviews of technical content with development and system test teams, and tested documentation against product.Provided presentations, primary support, and training on SharePoint, Word, RoboHelp, Dreamweaver, JavaScript, snippets, and online help to department and intra-company group personnel, while providing informational assistance on an ongoing basis.Received recognition for creating snippets in RoboHelp and Dreamweaver to significantly reduce development time, conversion time, and improved style consistency.Participated in project meetings discussing scope, process development, and deliverables, with strategy, marketing, IT, or other departments ensuring accuracy and completeness of the documentation. Managed these projects through procedure development, compliance approvals, training development, and publication.Successfully migrated the department from RoboHelp 10 to RoboHelp 2015 on time.Facilitate movement of electronic resources, content files, builds, backups between team members and intra-company group personnel and across SharePoint sites.

Columbus, Ohio Area

Contract work for JPMorgan Chase to work with lead writers to ensure that documentation was converted to the appropriate template, and version history was maintained in SharePoint. Received recognition for rapid documentation turnaround while supporting other consultants.Facilitated movement of files and backups between team members across SharePoint sites.Assisted new contractors in the setup and configuration of their profiles/logins.

Ohio Department Of Job & Family Services

Contract work for ODJFS UNISYS Operations to monitor dual Unisys 2200 mainframes, maintain procedure documentation, operational records, reports, and work developers to create and execute production jobs.Promoted to supervisor and managed four consultants, ensuring that deadlines and production standards were met by managing workflows and console messages.Administrated the federal mandates for backup and disaster recovery of mainframe by generating and testing nightly backups and preparing offsite storage of completed backups.Streamlined the Smart Console Database by removing outdated scripts, consolidating duplicate coding, and automating several reporting processes.Created the Notification and Contact wiki, which incorporated multiple phone books, escalation processes, and procedures. This resulted in notifications being completed accurately and in a timely manner, enhanced levels of service, and improved relationship with other departments.

Dublin, Ohio

Established relationships with diverse range of customers through meetings, emails, and by phone. Partnered with consultants and customers to identify needs, field questions, facilitate sales, and resolved issues as needed. Provided support for the website, inventory, dealer trades, computers, and applications, while maintaining the industry standard closing ratio of 25% in sales.Substantially increased security and performance of systems by upgrading anti-virus software, critical system updates, and training managers and consultants.Identified the need for customer traffic reports, which developed additional sales and validated cost effectiveness of advertising programs.Designed and produced presentation and marketing materials, including display ads, newspaper ads, digital photography, online content, emails, and flyers.

Columbus, Ohio Area

Managed documentation schedules in consultation with development and project management. Planned and scheduled documents for small teams of writers to create procedures for administration, maintenance, provisioning, and training documents using Information Mapping and single-source concepts for several telecommunications applications and data networking products.Developed an online database system, which tracked documentation build status and allowed remote writers, developers, and management to track build status; utilizing Dreamweaver, JavaScript, and CGI. This greatly reduced miscommunications and increased approval ratings.Received recognition for redeveloping the documentation build process and fixing issues in the SGML template, which reduce the build time from 10 hours to 2 hours.Created and implemented AnyPath Messaging System online help interface and integrated XML glossary; utilizing Dreamweaver, Photoshop, HTML, CSS, and JavaScript.Developed content from requirement documents, design documents, and Java code as well as interviews with subject-matter experts for source material; conducted reviews of technical content with development and system test teams; tested documentation against product.Provided primary support for FrameMaker, Visio, SGML applications and online help for multiple departments. Consulted documentation, online resources, and technical support to solve problems while responsible for new hire training, and the supervision of new consultants.

Columbus, Ohio Area

Created and maintained procedures for administration, maintenance, provisioning, and training documents using Information Mapping and single-source concepts for several telecommunications applications.Developed content from requirement documents, design documents, and Visual Basic code as well as interviews with subject-matter experts for source material, conducted reviews of technical content with development and system test teams, and tested documentation against product.Provided primary support for Word, FrameMaker, Visio, and Photoshop for multiple departments. Consulted documentation, online resources, and technical support to solve problems.

Service engineer supporting customer maintenance contracts and services.- Provided system updates to existing equipment and installation of new equipment.- Provided preventive maintenance and repair of customer equipment.- Managed the inventory of customer equipment setups.