Casey Davis Email & Phone Number

Columbus, Ohio

Columbus, Ohio Area

Contract work for Chase to ensure that multiple content servers are maintained with appropriate content, approvals, version history, and appropriate legal holds. Staging, publishing, and archiving online help, web content, and forms supporting 5,200 branches. Documenting and developing departmental processes, procedures and troubleshooting guides.

Dayton, Ohio Area

• Contract work for CareSource to work with Executives to ensure that Care4U policies and procedures created in the appropriate template, approved by appropriate departments, and version history was maintained in.
• Received recognition for rapid documentation turnaround and from legal for the detail of the policies.
• Facilitated rapid turnaround of policies and procedures for state desktop reviews.

Columbus, Ohio Area

Created and maintained policy, procedures for end users, online help, and training documentation for financial software applications using Information Mapping, Word, RoboHelp, and Dreamweaver. Developed content from requirement documents, design documents, and Java code as well as interviews with subject-matter experts for source material, conducted.

Columbus, Ohio Area

Contract work for JPMorgan Chase to work with lead writers to ensure that documentation was converted to the appropriate template, and version history was maintained in SharePoint. Received recognition for rapid documentation turnaround while supporting other consultants.Facilitated movement of files and backups between team members across SharePoint.

Ohio Department Of Job & Family Services

Contract work for ODJFS UNISYS Operations to monitor dual Unisys 2200 mainframes, maintain procedure documentation, operational records, reports, and work developers to create and execute production jobs.Promoted to supervisor and managed four consultants, ensuring that deadlines and production standards were met by managing workflows and console.

Dublin, Ohio

Established relationships with diverse range of customers through meetings, emails, and by phone. Partnered with consultants and customers to identify needs, field questions, facilitate sales, and resolved issues as needed. Provided support for the website, inventory, dealer trades, computers, and applications, while maintaining the industry standard.

Columbus, Ohio Area

Managed documentation schedules in consultation with development and project management. Planned and scheduled documents for small teams of writers to create procedures for administration, maintenance, provisioning, and training documents using Information Mapping and single-source concepts for several telecommunications applications and data networking.

Columbus, Ohio Area

Created and maintained procedures for administration, maintenance, provisioning, and training documents using Information Mapping and single-source concepts for several telecommunications applications.Developed content from requirement documents, design documents, and Visual Basic code as well as interviews with subject-matter experts for source material.

Service engineer supporting customer maintenance contracts and services.- Provided system updates to existing equipment and installation of new equipment.- Provided preventive maintenance and repair of customer equipment.- Managed the inventory of customer equipment setups.