• Conducted customer requirements evaluation & prioritization for mobile information production & dissemination platform, managed customer engagements & articulated requirements and mission value to development team. • Shepherded IC’s first unclassified, cloud hosted, mobile Counterterrorism suite through security assessment & accreditation in half of the typical processing time, gaining double the typical initial ATO length; mitigated risks in advance of public release.• Established reputation for communication skills with senior government leaders, established automated procedures and approval rhythm for change/release management; recruited to co-lead Information Sharing portfolio, delivering the customer’s most visible platforms.

• Implemented Change & Release Management procedures for software modernization & development program; crafted policies & facilitated leadership forums to verify & validate testing & inter-team technical coordination; ensured risk avoidance on national counterterrorism platforms ensuring 99% delivery success rate. • Authored & coordinated approval of Incident & Operational Ticket management procedures ensuing proper triage, analysis, response & resolution of IT anomalies for 450+ FTE national security program.

• Senior leader for large, distributed IT organization responsible for global network, desktop and cloud platform domains supporting 70,000 Intelligence Community users; collaborated to shape strategy and goals• Created enterprise cloud management team; migrated apps from on premise to cloud saving millions annually• Developed IT operations training program; partnered with industry leaders to train technicians on AWS best practices saving thousands of dollars annually• Managed contract ensuring availability & security of numerous sensitive networks spanning multiple states• Steered NRO’s multi-million data center access/security policy creation; reduced data center entries by 90%; ensured high-availability for 16 organizations during strategic-level continuity of operations exerciseKey influence: Directed a complex organization through transition to managed service provider construct; championed NRO’s commercial cloud cadre, supported over 70 NRO, NASA, DoD and SpaceX launches

• Managed contract ensuring availability & security numerous networks across thousands of square miles at hundreds of locations • Steered NRO’s multi-million data center access/security policy creation; reduced data center entries by 90%; ensured high-availability for 16 organizations during strategic-level continuity of operations exercise

• Key business partner to 9 senior directors on personnel issues affecting 1,742 military members and their families• Coached employees on departmental policies, job roles and responsibilities, promotion opportunities and benefits• Advised security director on standards, morale, and welfare of 791 personnel across 42 career tracks; ensured focus on strategic goals• Tracked/analyzed KPIs to identify adverse trends and implemented corrective solutions to policies and procedures• Delivered a battle-tested force for Gulf Cooperation Council; prepared 32 personnel to establish and secure new installation in Southwest Asia• Facilitated 2 United States Air Force Academy courses; instructed 125 leaders on building blocks of character• Advised director to redefine vision, goals and guiding tenants; ensured 2,500 stakeholders interests’ representedKey influence: Advised diverse group of senior-level managers from medical, security and comptroller organizations on installation-wide personnel concerns and recommended policy revisions affecting mission readiness, morale and employment satisfaction

• Managed White House telecommunications requirements on over 50 missions to 18 countries and 20 states totaling over 4,770 circuit installations providing instant secure voice and data capabilities to the Nation’s senior leaders.• Managed cross functional IT teams supporting requirements for the Office of the President of the United States; provided secure, reliable, rapidly mobile voice and data communications• Expanded knowledge base by learning satellite communications technologies; chosen to lead Vice Presidential communications on 2 no-notice South West Asia support missions• Designed test and implementation plan for $33 million strategic communications platform; reduced telecommunications requirements by $470,000 annually

• Provided expert enterprise DNS, DHCP, email, storage, and database management services supporting 6,000 users• Self-taught management of SQL-based ticketing system; rebuilt system from hardware failure, restored services in 1 day and then cross-utilized server as searchable activity log; saved countless hours in root-cause analysisKey Influence: Managed numerous base infrastructure upgrades including Active Directory migration, Exchange and enterprise operating system baseline upgrades ensuring the availability, integrity and confidentiality of key platforms