Capitalizing on advanced management and communication skills, provided essential administrative and customer service interventions at one of the area’s more popular, upscale hotels:· Reviewed and rectified expenditures of annual operating budget in excess of 4 million dollars; consulted with General Manager on discrepancies.· Supervised and scheduled three staff members; reviewed performance as necessary.· Diplomatically resolved visitors’ concerns and issues under frequently… Show more Capitalizing on advanced management and communication skills, provided essential administrative and customer service interventions at one of the area’s more popular, upscale hotels:· Reviewed and rectified expenditures of annual operating budget in excess of 4 million dollars; consulted with General Manager on discrepancies.· Supervised and scheduled three staff members; reviewed performance as necessary.· Diplomatically resolved visitors’ concerns and issues under frequently stressful situations; enhanced services for guests.· Analyzed serving processes, stocks, and delivery systems resulting in a 40% savings in operations. Show less

· Assisted in the transport of highly sensitive water and soil samples to determine if businesses and cities were treating allwastewater properly before releasing into the environment or sending into the cities supply of drinking water.· Drove a courier route covering approximately 200 miles.· Maintained neat and orderly chains of custody for time sensitive water samples.· Developed a new route that daily saved an average of an hour of driving time.· Learned proper handling… Show more · Assisted in the transport of highly sensitive water and soil samples to determine if businesses and cities were treating allwastewater properly before releasing into the environment or sending into the cities supply of drinking water.· Drove a courier route covering approximately 200 miles.· Maintained neat and orderly chains of custody for time sensitive water samples.· Developed a new route that daily saved an average of an hour of driving time.· Learned proper handling techniques of highly acidic and basic chemical compounds. Show less

Initially hired as assistant chief engineer in maintenance department, but was soon promoted to front desk and eventually took over as head night auditor, and overnight manager:· Ensured total compliance in facilities maintenance with state and industry regulations and standards.· Used FOSSE PMS, a Marriott standard for their properties, for appropriate accounting procedures.· Developed audit training handbook, and trained entire staff for general knowledge of all major audit… Show more Initially hired as assistant chief engineer in maintenance department, but was soon promoted to front desk and eventually took over as head night auditor, and overnight manager:· Ensured total compliance in facilities maintenance with state and industry regulations and standards.· Used FOSSE PMS, a Marriott standard for their properties, for appropriate accounting procedures.· Developed audit training handbook, and trained entire staff for general knowledge of all major audit processes.· Maintained a secure property and diplomatically resolved all guest issues and service requests on overnight shift.· Prepared hotel each morning for seamless shift transitions in a timely fashion. Show less

Maintained all aspects of hotel excluding front desk:· Used critical knowledge of hotel maintenance policies and procedures in sustaining physical plant.· Swiftly and diplomatically responded to and solved guest issues during overnight shift.· Utilized knowledge of the businesses in surrounding area in conveying and referring guests to events and attractions.