What am I passionate about? -Innovative technology solutions-Helping others be successfulWhat am I the best in the world at doing? -Communicating/translating in between tech & lay conversations-Organizing information so that it's easily understood-Able to understand full scope of a project's needs and wantsSpecialties: Cognos, Sql server, agile software methodology, management, interpersonal relationships, executive complaints,procedures writing, procedure management, coaching, customer relations, customer service, meeting facilitation, microsoft excel, microsoft outlook, microsoft powerpoint, microsoft word, presentation skills, quality, reports, sales, spanish, visio, call center, operations center. workforce management, call center, operation center management, highly analytical, and statistical analysisWorks well with others.