Brad Billings Email & Phone Number

Scottsdale, Arizona, United States

Scottsdale, Arizona, United States

Scottsdale, Az

Greenville, South Carolina Area

Phoenix, Arizona

Business case development, AdHoc SQL reporting, Loss analytics and recovery forecasting for Fraud and Claims across multiple products

Phoenix, Arizona

Reporting consultant/developer using COGNOS and SQL Server. Business case documentation and elaboration.

Phoenix, Arizona Area

Quality Testing on Software as part of the SIT team (before code push to production). Using the Agile method to plan and execute the project. Elaborate on business requirements and translate to technical requirements. Working closely with PEGA developers for an internal software for Claims. Build new regression package for automated testing.

I have built a team that manages everything from Communications, Procedures, Work Force Management, executive complaints, and running automations. (These roles were not previously created in this department) My team's goal is to streamline business functions to enhance consistency across the entire ATM/Debit Fraud Claims organization including both our front end and back end associates.

ATM/Debit Fraud; Manage workforce vacation requestsInstrumental in providing detailed reporting to senior managementBuild reports to improve tracking of associate productivityAnalyze trends in reports and identify potential risksReview and write new procedures as needed

ATM/Debit Fraud; Manage a group of up to 16 associates who work claims pending initial analysisHave been able to help my associates create career path goals and have successfully assisted multiple associates in achieving promotionsBOAST Champion - Direct a group of associates that provide Spirit building eventsPrepare and flawlessly execute All Hands meetings and presentationsASAT / GFAST representative - assisted in planning and executing events specifically designed to promote associate satisfaction

Government and Commercial NonFraud ClaimsTake manager escalated calls from the escalation gateUpdate and review daily, weekly, and monthly reportsApprove high dollar claim decisions, and letters sent to customersSetup and approved associate schedule changes and vacationProvide peer coaching by doing side-by-sidesReview weekly quality audits to ensure accuracy

Electronic Claims ServicesWork in a high volume call center providing superior customer service and delightInitiate claims within Regulation E for fraud and non-fraud transactionsAssist in peer coaching by doing side-by-sidesAnswer customer inquiries regarding all billing questions as well as bank productsAchieved and maintained an 80.0% on Customer Service Satisfaction surveysProvided initiative training as well as support and coaching to all new hire associates as part of the OJT on-boarding process

Called potential clients to find leads for loan officersThe majority of the clients being Spanish speakersRegularly met and exceeded company goals for generating leads

Dominican Republic

International Volunteer ExperienceFacilitated small groups Developed fluent use of the Spanish languageDeveloped sales-related skillsResponsible for training new missionaries on a one on one basis

Bs, Business Management

Aa, Business

Activities and Societies: Jazz Band (Trombone)