Bradley Bowman Email & Phone Number

Austin, Tx, Us

Austin, Tx, Us

Austin, Texas, United States

Enable customer success via software and hardware support in the test and measurement field. Provide reactive support, manage customer escalations, and perform technical consultation services for internal and external stakeholders. Focus on semiconductor test system (STS), LabVIEW, FlexRIO software-defined instruments, and FPGA.- Drive department revenue via paid premium support of key customers as part of their dedicated support groups- Act as a trusted technical advisor, managing complex support issues through their entire lifecycle. Represent the voice of the customer while engaging directly with R&D to troubleshoot, work around, and resolve customer issues- Support a wide variety of NI hardware and software, including the semiconductor test system (STS), an advanced platform for validation and production test

Louisville, Kentucky Area

Wrote test cases, caught code defects, root caused issues, and implemented automated testing solutions for GE Appliance’s dishwasher embedded software. Assisted the software and electronics team tasked with bringing the 2019 Stainless Steel and 2020 Plastic model programs to market, including the new Café brand.- Used National Instruments LabVIEW and TestStand with NI DAQ to simulate and create hardware conditions to test software interactions for a home appliance embedded system, assisting both the software and hardware teams- Created or modified LabVIEW’s data driven VIs to suit testing needs for the Dish program. Created or modified TestStand sequences for automated testing- Full test lifecycle; followed the 2019 program through initial planning, test case writing and design, and manual testing with a team of three other QA members. Refined test cases through requirements changes, and followed with automated test design- Planned and performed full manual regressions prior to production software releases

New Albany, In

Supported the engineering team with manual and automated testing efforts and regression testing for a mature codebase. FireKing Video Intelligence continued the ImageVault product, the first commercial DVR for video surveillance. Worked one-on-one with customers and field technicians to diagnose, root cause, and tackle issues for nationwide companies in the convenience store and quick-serve industries, as well as assisting multiple law enforcement agents with video recovery.- Performed software testing for new software builds including bug testing, case testing (using Manuscript for tracking), and IP camera testing for legacy product- Performed functional testing of new software in a Linux environment and created unit tests utilizing C++ and the GoogleTest framework- Worked alongside software engineers to report and diagnose issues at a codebase level- Provided phone assistance and worked alongside customers in the industry to implement new features and refine existing ones. Performed forensic video recovery for customers as well as law enforcement officials

New Albany, Indiana

Build displays, stock grocery ad product, and monitor out of stock ad products

Jeffersonville, Indiana

Diagnosed and repaired laptops as a partner of HP’s warranty program in a fast-paced environment. Repaired a number of different product lines in the laptop and all-in-oneportfolio, exceeding expectations in unit numbers and maintaining an exceptionally low rate of repeated returns. - Diagnosed hardware and software issues for HP laptops based on provided customer complaints- Ordered and replaced parts such as chassis parts, motherboards, hard disk drives, LCD displays, and performed software reloads- Worked alongside other repair technicians in a fast paced production oriented environment with an emphasis on quality

Led a diverse team of 20 to 25 individuals at a $2M profit store to achieve higest-in-market sales multiple years in a row. Worked alongside other GM and grocery team leaders to maintain a winning track record storewide. Directly accountable for the garden, seasonal, health and beauty care, and electronics departments.- Provided customer service throughout store to ensure customer satisfaction- Led a team of individuals varying in age, skill level, and job assignment to complete tasks both on a daily and long-term basis- Worked alongside other supervisors to ensure the store was consistently high in sales both in the market and region

Bs, Computer Engineering

Core 40

Activities and Societies: Drumline, Marching Band