Bradley Dewar Email & Phone Number

Australia

Australia

Australia

Excited to step into the role of a Senior Solution Consultant, wherein collaboration in working on the comprehensive design, both in business and technical aspects, will provide solutions for key brands within the APAC region. I thrive on discovering the right innovative design approaches and methodologies, owning the escalation point for any project, and tirelessly working towards resolutions. My role involves supporting management teams during escalations and providing clear guidance to project and sales teams for well-managed outcomes. I work alongside implementation on multiple key delivery projects with a regional lens, deeply understanding their economics, risks, and governance. I excel in fundamental delivery of complex project and operational scenarios to the management team, and offering strategic recommendations.

Companies don’t often flippantly purchase software. In the SC role, you need to be able to understand, participate in, and at times carry a business conversation that has nothing to do with technology. Then, almost on the turn of a dime, you have to be technically credible with a separate audience and speak with authority on how to solve that particular company’s challenges and help them generate revenue.Designing compelling solutions to address a customer’s key business challenges, and presenting a desired future state and delivers a competitive advantage with measurable outcomes.Subject Matter Expertise (SME) in Customer Experience ManagementCommunicate progress and expectations, escalating problems to leaders for awareness and/or resolutionPrioritize participation in meetings with the account team and SC team

Melbourne, Victoria, Australia

* Discover all of the requirements for new Sprinklr clients. * Consult with customer and internal stakeholders to make recommendations for people, processes and technology that help customers achieve their objectives.* Project manage different projects in their delivery lifecycle while while being on top of all project, effectively communicating with the customer stakeholder.* Ensure that every client derives satisfaction and the most value possible from the implementation experience.* Be involved in pre-sales activities, working with internal Sprinklr Sales and Pre Sales teams to win new business and/or grow existing accounts.

Melbourne, Victoria, Australia

Working with the Broker & Account teams to align customer expectations with service. Each team faced unique challenges and collaborative hurdles to solve, working with different tools and members of each we were able to solve and address a number of improvements to satisfaction & experience.

Sydney, Australia

This role is an exciting opportunity to provide my new and ongoing clients with the confidence and tools to ensure the absolute best experience for their audience. Having lead the projects to enable our solutions and being on the ground with the teams using them, I have unique insight into the needs and goals within a range different verticals & clients. The new responsibilities of this role include:- Provide social insights and recommendations to support clients’ business practices- Perform accurate analysis and effective diagnosis of client issues and manage day-to-dayclient relationships- Establish a relationship built on trust with every client champion- Supporting account managers in product demonstrations and referring opportunities to theaccount manager- Support the own social media activation and digital strategy of brands.- Identifying growth opportunities within the digital sphere and engage with clients- Support in the training, supervision and overwatch of the solutions consultants work andprovide best practice recommendation.

Sydney, Australia

As Senior Solutions Consultant it was my responsibility to:- Lead the full lifecycle of a KINSHIP project including, business analysis, functionalspecification, system design, platform configuration, testing, and training.- To train and develop the Delivery team.- Ensure the success of enablement’s and that they are delivered.- Driving client discovery to gather all necessary requirements- Responsible for identification and inventory of customer process pain points and gaps inbest practices- Establish a relationship built on trust with every client - Assist the Sales Team in supporting new business growth. - Identify, design and develop practice assets, blogs, and participate and present in industryevents- Responsible for managing and delegating all managed service hours across clientsThis role gave me countless opportunities to work alongside the innovative KINSHIP team and lead Delivery across multiple projects. Ultimately working with some of Australia's top brands and providing them with best in class Social Media & Digital solutions.

33 Chandos Street St Leonards

Barista, Customer Service, Cash handling and management,Inventory Management.

8/153 Walker St, North Sydney Nsw 2060

Using Co-Marketing strategies researched potential clients and developed sales call scripts, as well as potential marketing campaigns for potential customers. Researched and cataloged potential clients through social media scouting and assessment.

Castle Hill

Customer service, inventory management

Castle Hill

Barista, Customer Service, Team Manager, Inventory Management, Food preparation and Cash Handling

Bachelor Of Arts - Ba, International Business, Marketing

Hsc

Activities and Societies: Volleyball, Drama, HSC School

High School Studies

Activities and Societies: Volley ball (represented NSW 3 years in a row) & Australian National team, Rugby, Debating and Drama Club High.