Bradley Dix Email & Phone Number

West Palm Beach, Florida, United States

Assisted clients with support for broadband hardware, cable and IPTV products. Escalated help desk tickets to field technicians, command center or NOC when outside of scope. Performed field service calls, supporting digital cable, IPTV and cable internet during periods of high ticket volume. Trained contracted HOA board members and property management teams on BroadStar administrative and billing tools. Participated in marketing and community building events at contracted properties to ensure… Show more Assisted clients with support for broadband hardware, cable and IPTV products. Escalated help desk tickets to field technicians, command center or NOC when outside of scope. Performed field service calls, supporting digital cable, IPTV and cable internet during periods of high ticket volume. Trained contracted HOA board members and property management teams on BroadStar administrative and billing tools. Participated in marketing and community building events at contracted properties to ensure customer success. Show less

Buffalo, New York, United States

Advanced relationships with caseload of 180+ patients receiving Consumer Directed Home Healthcare (CDPAP) in Western NY. Liaised with contracted MLTCs to ensure consistency of consumer information and continuity of care. Understood and maintained compliance with New York State Medicaid law and regulation pertinent to CDPAP.

Buffalo, New York, United States

Responsible for exceeding monthly sales goals in a fast-paced WFH call center environment. Troubleshooted variety of mobile devices; assisted clients in identifying and resolving technical issues over the phone ranging from software troubleshooting to cellular network issues and outages. Interfaced with other business units to handle customer escalations. Maintained records and updated customer accounts through straightforward notation. Utilized industry-standard CRM software tools such as… Show more Responsible for exceeding monthly sales goals in a fast-paced WFH call center environment. Troubleshooted variety of mobile devices; assisted clients in identifying and resolving technical issues over the phone ranging from software troubleshooting to cellular network issues and outages. Interfaced with other business units to handle customer escalations. Maintained records and updated customer accounts through straightforward notation. Utilized industry-standard CRM software tools such as Salesforce. Show less

Jacksonville, Florida, United States

Responsible for exceeding monthly sales goals. Maintained high-level understanding of AT&T wireless, entertainment and broadband products. Leveraged business products and maintained an active funnel of small business customers. Participated in AT&T Fiber marketing and sales events at trade shows, new developments and in door-to-door campaigns. Advised general store operations ranging from inventory management, auditing, and keyholding.

Royal Palm Beach, Florida, United States

Responsible for exceeding personal and store sales goals. Maintained high-level understanding of T-Mobile and Sprint Wireless and Broadband products. Utilized consultative team-selling sales model to ensure sales closure with representatives. Advised general store operations ranging from inventory management, auditing, and scheduling.