Property Relations Supervisor
Current• Responsible for building and maintaining relationships with existing HOA Board members and BroadStar, as the Internet Service Provider for several communities throughout Florida.• Working with the Director of Property Relations in obtaining, reviewing, managing, filing and documenting all executed agreements, contracts and easements.• Assisting the President and the Operations Director in identifying problematic areas, and implementing changes to improve internal procedures with regards to Customer Service, Marketing, and Field Services departmental issues.• Maintaining responsibility for communicating initial and ongoing project status with all necessary entities during launches, marketing promotions, onsite visits and meetings.• Representing Broadstar during scheduled property Town Hall and /or Board Meetings, as well as Trade Shows and Promotional events.• Obtaining list of units and providing all relevant information to the necessary entities to ensure proper billing based on contract terms.• Personally handling all correspondence with VIPs, Board Members and other ‘friendlies’, while also delegating all escalated customer service matters.• Coordinating and executing informational community-wide meetings with resident population with the goal of training on technology or informing the community of project status and changes.• Responsible for onsite marketing material delivery, while making recommendations for additional collateral and updates as necessary.
