• Responsible for building and maintaining relationships with existing HOA Board members and BroadStar, as the Internet Service Provider for several communities throughout Florida.• Working with the Director of Property Relations in obtaining, reviewing, managing, filing and documenting all executed agreements, contracts and easements.• Assisting the President and the Operations Director in identifying problematic areas, and implementing changes to improve internal procedures with regards to Customer Service, Marketing, and Field Services departmental issues.• Maintaining responsibility for communicating initial and ongoing project status with all necessary entities during launches, marketing promotions, onsite visits and meetings.• Representing Broadstar during scheduled property Town Hall and /or Board Meetings, as well as Trade Shows and Promotional events.• Obtaining list of units and providing all relevant information to the necessary entities to ensure proper billing based on contract terms.• Personally handling all correspondence with VIPs, Board Members and other ‘friendlies’, while also delegating all escalated customer service matters.• Coordinating and executing informational community-wide meetings with resident population with the goal of training on technology or informing the community of project status and changes.• Responsible for onsite marketing material delivery, while making recommendations for additional collateral and updates as necessary.

• Primarily in charge of day to day operations at a Medium and Enterprise Level Managed Service Provider with relation to purchasing requests, management of inventory, drafting agreements, coordination and scheduling of telecommunication and internet installations, ticket system management, and invoice creation.• Drafted new in-house service contracts and negotiated agreement terms with companies managed by AdvancedBITS.• Responsible for managing and interpreting vendor agreements, including contract terms, renewal dates, and termination dates.• Assisted both our company as well as our customers in deciphering and upholding contractual terms with our vendors, while filing grievances and disputes when applicable.• Purchased necessary hardware and software while working with other engineers and technicians so as to vet the necessary spec recommendations on a case by case basis.

• Assisted hospital medical billing departments by challenging and appealing denied or unjustly delayed claims by phone and correspondence.• Carefully reviewed and analyzed insurance laws and contractual agreements between hospitals and health insurance carriers so as to identify provisions and regulatory language which would enable both the patients and the hospitals to pursue denied claims with a more targeted approach.• Personally maintained and balanced a file of over 300 patients, ensuring each claim was worked thoroughly and aggressively through self-directed initiative so as to meet regularly established monthly goals.

• Researched and analyzed legal documents in the banking and tech industries for litigation projects involving various Intellectual Property and Patent Law matters.• Deciphered and interpreted the language of various voluminous trademark contracts and legal documents, so as to find passages relevant to the litigation.• Carefully audited electronic documents via e-discovery software, rendering decisions on privilege, confidentiality and categorization into one of several codes.