Directly manage, inspire, and develop 25 hourly team members so that each individual generates, lives and breathes the company culture as they achieve daily departmental goalsProficient in both Outbound & Inbound production planning by considering total labor and efficiency goalsRecruit, interview, and onboard new team members to build a team of bright and kind employees who are motivated by challenge within department Provide on-the-job training and coaching to support team member’s ongoing development and growthModel and champion innovation by encouraging team to find ways to do things more effectively, ask client-centric questions, share their learnings with others, and work through challenges and obstaclesRoll out new processes and initiatives to team while educating all team members to provide high-quality feedback on the process and their performance and impactBuild and maintain strong relationships with key business partners across the organizationDevelop and implement action plans to achieve goals set by Senior Level ManagementImplement and plan large projects by collaborating with peers and relevant teams across the businessCollaborate with all levels within organization by demonstrating exceptional written and verbal communication skillsQuickly identify, define, and address potential roadblocks while understanding the needs of a fast-moving organization

Directly manage Tesla Motors Inc. account of over $4 million annually in revenue by becoming client facing and addressing all questions, concerns, and special requests from account representatives
Create Standard Operating Procedures and process flow charts for recently acquired retail accounts including Shift and Tesla Motors Inc.
Ensure all vehicles completing the reconditioning process meet the strict cosmetic and mechanical standards set forth by each account, specifically Tesla Motors Inc.
Manage inventory of over 1,000 client owned vehicles in process of reconditioning or storage
Manage and supervise a dynamic team of 7 mechanics, 3 porters, 2 coordinators and 2 parts coordinators
Provide HR support to team members by initiating onboarding, conductiong disciplinary actions, quarterly reviews, and managing interviews for over 40 candidates for various positions at auction
Promote a safe and healthy work environment by working with Regional HR/Security Managers to keep employees current with safety regulations and procedures
Hold daily safety meetings with staff to ensure the proper use of production equipment and PPE
Operate AS400 and Xtime software, computer programs designed to track vehicles being sold or reconditioned at auction
Facilitate the use of Lean Daily Management, a system that allows you to deliver customer value through proper support and leadership, at auction by leading and participating in Gemba Walks and Set the Standard meetings
Facilitate collaboration between various departments at auction to achieve common goals set by Senior Level Management
Complete rotations through various departments at auction including commercial, sales, finance, and operations
Complete and participate in monthly learning modules, both in person and online, designed to prepare participants for managing teams

• Directly manage and supervise over 30 cast members by providing them coaching, assignments, special tasks, and break times• Supervise the sales floor by providing cast members assistance with merchandise returns, sales questions, and any other complications cast may bear• Provide excellent customer service to guests needing extra assistance or with inquiries about services • Operate Cast Deployment System, a computer program designed to direct cast members, by troubleshooting and using critical thinking to align assignments and breaks for all cast• Close and drop funds for 14 registers nightly by collecting receipts, emptying drawers, and completing cash counting for each register• Complete daily revenue reports and recaps by analyzing register details and inputting them into excel spreadsheets

• Provide customer service in-store and over the phone by processing customer inquiries, complaints, and orders to provide a more beneficial and efficient experience for customers• Facilitate the sales over 300 in-store products by being fluent in specific uses and needs of each good• Prioritize work days by managing and pursuing projects based upon demand and completing them before the deadline • Directly supervise and coach store employees to provide excellent customer service • Design and sell numerous logos for local teams and businesses by providing product price quotes• Schedule work days by contacting and interacting with various vendors essential to daily store operation• Utilize Microsoft Office to complete daily tasks such as inventories, price quotes, and invoices

• Perform regular inventories of over 300 products in-store and identify products to be restocked or phased out• Improve existing inventory system by updating the current process and implementing new system to be more time efficient by 35%• Facilitate training of new and current employees to utilize advanced inventory system by conducting various training sessions• Manage daily shipping and receiving of products to ensure orders are completed fully and in a timely manner to the customers exact expectations

• Received orders over the phone and processed them by inputting them into the computer• Assisted customers on finding the correct book selection in-store• Resolved issues with orders made online by finding, correcting, or canceling orders made by customers• Managed shipping and receiving of orders made online by unpacking orders received and packing orders to be shipped