Life And Identity Services Officer
CurrentProvide advice and support to New Zealand citizens and residents on accessing government products and services.Process applications for passports, citizenship, and other identity documents, ensuring accuracy and compliance.Conduct identity verification checks, including facial comparison and document authentication.Assess eligibility of applicants based on established criteria and legislation.Make informed decisions on complex cases, escalating issues as needed.Collaborate with internal teams and external agencies to resolve customer inquiries and concerns.