Brad Moore Email & Phone Number

United States

🔹 Provided technical expertise and leadership in orchestrating, developing, and implementing large-scale projects and programs. Diligently researched, assessed, and advocated for integrating cutting-edge technologies, methodologies, and processes, driving significant advancements. Ensured seamless coordination and specification alignment across diverse departmental and divisional boundaries.▪ Successfully crafted and implemented a product roadmap, achieving an 18% uplift in customer satisfaction.▪ Facilitated post-project evaluations with pivotal stakeholders, pinpointing enhancement opportunities that led to a 10% improvement in product quality.▪ Fostered and nurtured strategic relationships with key stakeholders, enhancing customer engagement by 13%.▪ Spearheaded the development of an automation database, enabling management to retrieve incident statistics efficiently.▪ Innovatively applied the Known Error functionalities of ServiceNow within the ITCC (Information Technology Command Center), diminishing the duration of recurrent incidents by 20% over two years.▪ Through the integration of Agile methodologies into the problem management team's operations resulting in significantly reduced weekly staff meeting durations by 30%.

🔹 Pioneered developing and refining testing frameworks to bolster system-level and integration test execution. Embraced leadership roles in major projects, tackling production issues ranging from moderate to high complexity with adept problem-solving skills. Architecting high-level and intricate design solutions tailored to the technological infrastructure and system interfaces for sizable projects. Offered mentorship to less experienced colleagues, fostering a culture of knowledge sharing and professional growth.▪ Collaborated across teams to refine the automation of OVO error responses, significantly boosting response efficiency and mitigating potential impact durations.▪ Streamlined the problem resolution process, achieving a 15% efficiency gain in the previous year by automating the manual operations of the problem management team in ServiceNow.▪ Employed various root cause analysis strategies to uncover the true root cause of the IT issue and successfully addressed 40% of complex software challenges by implementing enduring IT solutions.▪ Revolutionized the Service Level Team's monthly statistical reporting process, achieving a 73% increase in automation efficiency.▪ Automating OPCO statistics reporting enhanced upper management's operational insights, improving data accessibility by 50%.

🔹 Engaged in creating both overarching and intricate design outputs to align with business demands. Played a pivotal role in expanding testing frameworks and enhancing support for system-level and integration assessments. Excelled in addressing and resolving production issues of minimal to moderate intricacy.• Revolutionized incident response processes by automating corrective measures within HP OpenView, eliminating manual paging for 12% of error messages reported.• Collaborated closely with application development teams to refine OVO templates, ensuring only actionable error messages were relayed to the monitoring tool. This strategic update resulted in a 20% reduction in the volume of error notifications.

Master Of Science - Ms, Management Information Systems, General

Bachelor Of Science - Bs, Computer Science