A seasoned Customer Success professional, with experience across start-up organizations ranging in size from 20 - 700 employees. Managing portfolios of 8 - 80 clients, with a total ARR upwards of $8M, I have broad experience partnering with organizations in consulting, software, high-tech, bio-pharma, fintech, energy, healthcare, hospitality, manufacturing, banking, non-profit, and more. Most notably, I am consistently looking for (and finding) opportunities to uplevel the customer journey, leading to optimal outcomes for client partners (at all levels), as well as exceeding revenue retention and growth targets.Leveraging my experience and education in strategy, consulting, and SaaS to co-lead initiatives that elevate the role of the manager, realizing a 20x increase in engagement. Additionally, I apply my Master of Education in Organizational Learning, Performance, and Change, and my SHRM-CP certification, to provide organizational leadership and product knowledge that enhance the platform and the user experience. My mission is to help people and organizations become their best selves through continuous improvement, innovation, and collaboration.
Listed skills include It Service Management, Leadership, Process Improvement, Strategy, and 46 others.