Sebastian Fernandez Email & Phone Number

Argentina

Argentina

• The Customer Success Technical Specialist is a key partner for customer support in the Customer Success department. He is comfortable coordinating with internal and external stakeholders to implement technical product.
• Lead technical customer support with general knowledge of features including API configurations, SSO configuration setups/updates, IP Whitelisting and registering new domains inside an existing tenant
• Comfortable interacting with customers both live and asynchronously, resolving queries related to technical product capabilities, what we currently support, how it can be used and future product capabilities
• Deliver training to customer experience team members using different methodologies, to improve technical product knowledge
• Contribute to a knowledge base to answer product & IT technical questions that can be used by the customer experience team
• Maintain a feedback loop with the product team on customer feature/function requests

United Kingdom

• The Technical Support Engineer is responsible for the accurate and timely management of tickets escalated from Customer Service, providing technical support services across the company operation including investigation.
• Investigate and resolve tickets escalated to Technical Support quickly and accurately
• Provide regular progress updates to internal and external customers… Show more The Technical Support Engineer is responsible for the accurate and timely management of tickets escalated from Customer Service, providing.
• Provide regular progress updates to internal and external customers on active cases
• Creation and maintenance of Level 1 triage guides
• Provide technical consultancy and training to internal staff

United Kingdom

• Projects 2019-2020
• Remote weekend Commissioning Support for Field Engineers during NPI in Spain (own initiative Project)
• Translation English to Spanish of all internal an external product, platforms and tools and guides for customers and Engineers Post-Sales Account Manager 2018-2019
• Account management for SMB in Spain
• Customer onboarding and project management
• Contract renewals and upsell in coordination with sales… Show more Projects 2019-2020

United Kingdom

United Kingdom

Argentina

• Key responsibilities
• Budget management
• Overseeing financial, legal and administrative requirements of the business
• Recruitment, training and managing of employees
• Managing pricing, stock and negotiate with providers to maximize the business revenues
• Ensuring the compliance with the local health and safety legislation

United Kingdom

Spain

• Health Insurance Advisor Key responsibilities
• To authorise medical treatment for customers based on their policies coverage
• To offer customers policy upgrades whilst answering their requests
• Delivering bad news with compassion to customers in relation their excluded coverages
• Achieving targets around speed of call resolution and sale's leads working in a pressing environment
• Handling confidential Information in a secure and professional… Show more Health Insurance Advisor Key responsibilities

Argentina

Argentina