Brad Willock Email & Phone Number

Fairfield, Pa, Us

Seattle, Wa, Us

Currently, I am working as a Senior Technical Program Manager at Point B, I formulate technical strategies in line with company vision statement to increase revenue while serving as a growth business partner to the internal IT organization. I develop growth product pipeline for future service changes and enhancements. I influence coordination among IT teams by improving effective communication.Highlights of accomplishment in this role include:➙ Increased business outcomes and technical agility by developing effective business IT solutions in collaboration with consulting, business, and IT teams.➙ Built culture of professional development, performance excellence, and team collaboration.➙ Pioneered restructuring of engineering and administration agile sprint planning in fast-paced settings.

Seattle, Wa, Us

While serving as a Senior Technical Program Manager, I headed successful delivery of IT services for people (HR Systems), contingent staffing, and consulting resource management. I developed product integration strategies and reduced integration footprint.Highlights of accomplishment in this role include:➙ Led technical projects from conception to finalization while ensuring completion of deliverables within stringent deadlines, quality standards, and budget parameters. Coordinated successful deployment of an AI-enhanced recruiting solution.➙ Established and prioritized software development backlog for Salesforce, Certinia (FinancialForce), and Workday enhancements.

95877 Bezons, Fr

As a Program Director of Digital Transformation at Atos, I steered indirect global project organizations with operating budget of $5M while driving customer excellence and collaboration. I advised on customer conflict resolution to identify and bridge gaps and deliver improvement opportunities in contract/client relationships, process, budget, and automation in collaboration with account leadership team.Highlights of accomplishment in this role include:➙ Avoided operating budget deviation and managed domestic and UK clients by providing financial data visibility to executive leadership.➙ Coordinated acceptance of initial customer deliverables within first 10 days through strategic leadership and problem-solving.

95877 Bezons, Fr

Throughout my tenure as a Senior Director of Workforce Planning and Head of Workforce, I developed tactical and strategic workforce management initiatives based on sales forecasts, financial targets, business and market insights, and staff data analytics (counts, costs, and skills). I designed technology roadmaps for HR applications in alignment with business strategy. I spearheaded leadership pipeline development for new customer engagements. I directed and fostered high-achieving multinational team to drive maximum workforce optimization.Highlights of accomplishment in this role include:➙ Recognized as reliable business/thought partner to executive leadership for workforce capacity planning and technology management.➙ Reduced nationwide staffing approval from 44 to 8 days within a month by providing insights to engage and support the VP in well-informed recruitment decision-making.➙ Selected to participate in international executive talent program in partnership with HEC across France.

95877 Bezons, Fr

In this capacity, I headed global delivery, process governance, and business operations of IT outsourcing in managed services environment. I coached over 200 indirect and 12 direct reports, oversaw staffing for account team of 300+ members, conducted employees’ evaluations, and delivered performance reviews to improve staff motivation and work productivity.Highlights of accomplishment in this role include:➙ Delivered over 99% service level compliance and improved customer NPS by 20 points in 200 days by coordinating with customer representatives and managing business operations.➙ Saved more than 100 labor hours for project management by successfully pioneering LEAN implementation.

95877 Bezons, Fr

As an IT Manager of Service Delivery, I optimized client service delivery, resource utilization, and program effectiveness by leading a global team of process managers and collaborating with customer partners. I supervised and motivated 20 employees and managed ITIL process while maintaining balance between pragmatism and policy.Highlights of accomplishment in this role include:➙ Drove consistency and performance across international teams within the US, Canada, Mexico, Guatemala, and India by designing a training course (Marriott 101 and 102).➙ Improved client engagement, customer KPIs, and service levels by restructuring delivery organization.

Norwalk, Connecticut, Us

While serving as a Program Manager of ITIL Service Delivery at Xerox Business Services, I built and implemented ITIL process framework for a large hospitality company by utilizing industry best practices and shared resources in international geographies. I increased organizational effectiveness by efficiently developing and implementing service-level metrics.Highlights of accomplishment in this role include:➙ Recruited and built a dedicated team of four change managers to expand business and provide effective support for Marriott’s global network/infrastructure. ➙ Mitigated risk of penalties valued at $250k by driving business process improvement initiatives.➙ Exceeded corporate objectives by 75% through successful implementation of change management organization.

Bethesda, Md, Us

Provide vision, oversight, and direction for full lifecycle implementation of ITIL v3-based Problem Management, Continuous Improvement projects, and other strategic initiatives.

Bethesda, Md, Us

Managed Tier 2 support for all Windows based servers in the Marriott Enterprise; ~1,600 systems housed in the US-based datacenter and global hotels.

Dublin 2, Ie

Managed support for ~200 Microsoft Windows and Sun Unix systems and supporting Cisco equipment in support of 20 parallel development efforts for federal, state, and local government agencies.

Master Of Business Administration - Mba, Organizational Development

Bachelor'S Degree, Mechanical Engineering

Master Of Arts (M.A.), Leadership

Gold For Business Leaders Executive Training Certificate