Coldfusion Production Support Specialist
Current• Provided L2 and L3 support for NW ColdFusion applications • Created many significant enhancements to ColdFusion applications to help customers be more productive by automating many manual processes. • Performed bug fixes when needed.• Installation, proactive maintenance, monitoring, and tuning of ColdFusion servers • Coordinated with offshore teams with project needs to ensure on-time delivery • Created and maintained application documentation as a part of knowledge management.• Maintained and supported MS SQL Server and databases used by ColdFusion applications.• Maintained strong relationships with business owners to provide the highest level of customer service.• Awarded and recognized for outstanding customer service three years in a row.