Braeden Vale Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Key AchievementsPromoted shortly after passing probation to tier 2 support. This involved a change in role to focus on case escalations, key customer management and further focus on assisting and training colleagues.Assisted in updating and introducing detailed Form Builder and mobile application training plans to the support onboarding process. This involved creating simple documentation to assist in troubleshooting and identifying key issues within Form Builder.Key… Show more Key AchievementsPromoted shortly after passing probation to tier 2 support. This involved a change in role to focus on case escalations, key customer management and further focus on assisting and training colleagues.Assisted in updating and introducing detailed Form Builder and mobile application training plans to the support onboarding process. This involved creating simple documentation to assist in troubleshooting and identifying key issues within Form Builder.Key ResponsibilitiesAssist internal teams in resolving complex cases or cases for key account holders Provide ongoing training and support for tier 1 support team members Ensure all customer complaints and escalations are managed within a timely and reassuring manner to provide appropriate resolutions for the customer and the company.Coordinate and establish workflows and processes suited for the clients needs within the scope of the product Show less

Brisbane, Queensland, Australia

Key ResponsibilitiesConduct thorough testing of the software to identify any defects and escalate for a resolution if required whilst continuing to maintain a quality relationship between the client and the businessProvide professional phone, email, chat and ticket orientated support to a diverse range of clients, to reassure, gather information, set expectations and provide appropriate resolutions and responsesAssist colleagues resolve complex cases as a collaborative… Show more Key ResponsibilitiesConduct thorough testing of the software to identify any defects and escalate for a resolution if required whilst continuing to maintain a quality relationship between the client and the businessProvide professional phone, email, chat and ticket orientated support to a diverse range of clients, to reassure, gather information, set expectations and provide appropriate resolutions and responsesAssist colleagues resolve complex cases as a collaborative team memberProvide input into the ongoing maintenance of the online support system and into the enhancement of client support procedures Show less

Key responsibiltiesResponsible for replacing and installing flatpack furniture. Involved in replacing doors, window glazing, landscaping, painting walls and ceilingsEnsure all projects are completed according to specifications and quote on timeCoordinate plans and schedules that work best for customers needs and criteria

Key responsibilitiesProvide on-site computer repair services to private customersBuild computer systems to customers specifications and needsDiagnose software issues, install updates or new software, and remove malicious programs

Brisbane, Australia

KEY ACHIEVEMENTSLed the close out processes associated with major and minor works contracts for kitchens, flooring and carpets. This involved consulting with customers, negotiating with contractors and suppliers and brokering payments, in the interest of achieving full delivery of all orders prior to the store closure.Demonstrated consistent KPI results in line with business expectations by delivering an above average of 98% closure of projects within contractual agreement and 100%… Show more KEY ACHIEVEMENTSLed the close out processes associated with major and minor works contracts for kitchens, flooring and carpets. This involved consulting with customers, negotiating with contractors and suppliers and brokering payments, in the interest of achieving full delivery of all orders prior to the store closure.Demonstrated consistent KPI results in line with business expectations by delivering an above average of 98% closure of projects within contractual agreement and 100% customer satisfaction.Contributed to the design and implementation of a nationwide warranty claims process that was deployed for all Masters kitchen and flooring claims around Australia. This involved piloting the model, evaluating effectiveness, coaching other installation specialists and monitoring performance, which led to improvements in customer satisfaction and reductions in the cost of repairs.KEY RESPONSIBILITIESManage a range of domestic installations service projectsCreate and maintain comprehensive project documentation, plans and reportsContribute to project issue and risk management by identifying and employing mitigation strategies to improve qualityStrengthening relationships with key stakeholders including contractors, vendors, sales and store leadership teams Show less

Brisbane, Australia

KEY ACHIEVEMENTSAppointed Safety Team Representative for the store and contributed to early identification of hazards and accident preventionPlayed a safety leadership role in the Parkinson Store’s achieving the highest safety audit result in Queensland as well as the lowest lost time injury rate. This involved monitoring workplace hygiene and housekeeping, undertaking weekly risk assessments, quickly resolving outstanding issues and engaging with co-workers to have safety… Show more KEY ACHIEVEMENTSAppointed Safety Team Representative for the store and contributed to early identification of hazards and accident preventionPlayed a safety leadership role in the Parkinson Store’s achieving the highest safety audit result in Queensland as well as the lowest lost time injury rate. This involved monitoring workplace hygiene and housekeeping, undertaking weekly risk assessments, quickly resolving outstanding issues and engaging with co-workers to have safety conversations.Contributed to the pre-opening setup project involving one of the fastest mass fills ahead of store opening, while upholding the highest standards of presentation during opening. This resulted in the on time and on-budget store opening at Parkinson.KEY RESPONSIBILITIESProvide customer service across multiple departments across the shop floor specialising in landscape and gardeningAssist with weekly ordering of greenlife based on seasonal trends and area demographicMaintain of plant stock (eg pest and disease control/fertilising) and maintain a clean and safe workplaceUndertake merchandising, ticketing, and salesPerform weekly reporting for stock/inventory flows to provide comprehensive stock counts and potential supply issues Operate the Crown walkie stacker and electric pallet jackRespond to Customer Service during period of mass sales and liquidation processes Show less