Joined the core services division at Chennai.

Working at NCS a SingTel group that has bought over SCS. Job responsibilities include:Program management (several projects), P&L, Customer Management, Vendor Management.

Relationships handled:a) StarHub Pte Ltd (Telecom): The Project iDEAL was incepted to enable and facilitate the front end users (shop, dealers and backend team) to capture order and do end to end provisioning. This involves real-time integration to backend CRM, POS, billing systems etc.,b) NTUC Income (Insurance): Smart Client Straight Through Processing (STP) – An ETA (Electronic Transaction Act) complaint workflow based application for one of the Life Insurance… Show more Relationships handled:a) StarHub Pte Ltd (Telecom): The Project iDEAL was incepted to enable and facilitate the front end users (shop, dealers and backend team) to capture order and do end to end provisioning. This involves real-time integration to backend CRM, POS, billing systems etc.,b) NTUC Income (Insurance): Smart Client Straight Through Processing (STP) – An ETA (Electronic Transaction Act) complaint workflow based application for one of the Life Insurance customer.StarHub iDEAL Project achievements. 1. Did complete assessment of the project on Scope,Technical, contractual & Requirements to identify gaps/holes and provided a road map on best steps forward.2. Work with teams on Performance tuning of various components of application to achieve best performance and fulfill contractual obligations.3. Turn around iDEAL project from loss making to profitability in 6 months.4. Gained lost customer confidence - worked with all levels of people; CS (SHOP / Dealers / DHL) users and its head, Customer experience, Marketing, Risk management, Finance, Technical architects, Project Managers, Operations team, external vendors etc.,5. Enhancements / CR - a) Digitize the Cable product forms in iDEAL to improve customer experience and efficiency by automating submission of electronic form to back-end for processing. This improved quicker processing of application and shorter time to provision lines. b) True Number Port - Ramp up project team to deliver TMNP project on time and budget. c) BAU Change requests from Marketing, CS teams are delivered and roll out as required.6. Dealer rollout - Plan, Prepare and Rollout iDEAL nationwide to Exclusive Partners.7. Setup end to end L1, L2/L3 support and work on a SLA agreeable to the business and to delivery teams. 8. Work with legal to craft out a master service agreement contract between SCS and StarHub. Show less

Genesis Project for Prudential Services AsiaResponsibilities: Manage the customer relationship with Prudential for HCL to ensure business continuity and also to ensure the projects are delivered in the timeframes expected by the customer. Was handling a team of 50 resources deployed in different areas of the project (both onsite and offshore). The different work streams are customization, configuration, correspondence and reports, interface work streams. Coordinate work among… Show more Genesis Project for Prudential Services AsiaResponsibilities: Manage the customer relationship with Prudential for HCL to ensure business continuity and also to ensure the projects are delivered in the timeframes expected by the customer. Was handling a team of 50 resources deployed in different areas of the project (both onsite and offshore). The different work streams are customization, configuration, correspondence and reports, interface work streams. Coordinate work among the work streams and ensure the team is delivering quality deliverables.Challenges: Architected the interface architecture, which includes, setting up of standards for the underlying transport protocols (SOAP), the definition of the services (WSDL), the definition of the business processes (BPEL), and the structure of the data being transferred between (ACORD). The systems used in this architecture are - Talisman (Policy, Client and claims management), Magnum (for underwriting), Prophet (Rating calculations), CMS (Agency Management), COINS (Cash and financial management). Apart from these the SFA, Imaging and the workflow systems are part of the bigger architecture. EAI (WMQI) is used in some portions of the architecture where as eTalis (a BPEL complaint orchestration server) is used among the peripheral systems around the core system.Technologies: J2EE, .NET, Web services, Websphere, WSDL / SOAP, XML. ASP.NET, VB Script, JavaScript, HTML, Sybase ASE 12.5, Oracle 9i, DB2. Show less

Projects:•Tobu Card Project for EXA, Japan.•Genesis Project for Prudential Services Asia, Malaysia •QStars, Connecticut (USA)•Sikorsky, Connecticut (USA)•Skyjet, USA.•WebMFR for World Bank, Washington (USA)Tobu Card Project for EXA – Involved in creating a POC for creating a tool to convert MVS-JCL to SHELL Script. This is for a migration project from Mainframe to UNIX.Genesis Project for Prudential Services AsiaProject Genesis is a huge… Show more Projects:•Tobu Card Project for EXA, Japan.•Genesis Project for Prudential Services Asia, Malaysia •QStars, Connecticut (USA)•Sikorsky, Connecticut (USA)•Skyjet, USA.•WebMFR for World Bank, Washington (USA)Tobu Card Project for EXA – Involved in creating a POC for creating a tool to convert MVS-JCL to SHELL Script. This is for a migration project from Mainframe to UNIX.Genesis Project for Prudential Services AsiaProject Genesis is a huge conversion project, which is aimed to change operation model of the company to Hub and spoke model. Hub will contain the life administration systems; spokes are countries, which will use the systems in hub using a thin citrix client. QSTARS – United Technologies Corporation (UTC) corporate division had a need to convert their existing application from their MS Access based system to a more robust environment. The project involves creation of an intranet project for UTC Corporation to track cost savings associated with CI projects and conversion of data from their existing MS access database to MS-SQL database. This project though small was scoped, developed and delivered on time which leads to a very good customer experience and award of the Sikorsky project from another business unit.Sikorsky - The project Sikorsky is part of the EAI project for message transformation from MRM to XML and vice versa. This project also involves creation of the message sets and message flow which do the transformation. Skyjet (skyjet.com) – Skyjet.com is a portal for Air charter booking for Sky Jet. My role was to run the operation support by assigning CR’s & production fixes received from the client to resource and managing deliveries.WebMFR - Involved in architecture review and design of the WebMFR project for World Bank, Washington, which required workflow solutions of Vignette to be used. Show less

Projects:1. AXA Global risks – I was managing this account as a client principle for this project, which involved development of Management Kit using Delphi. Management kit is a window based application used to upload claims and policies from excel flat file to SQL server 7.0.Technologies: Software - ASP, VB, JavaScript, HTML, Delphi. Hardware - Windows Compatible servers. Database - Microsoft SQL Server 7.2. Mercedes-Benz - Project for Mercedes-Benz involves creation of… Show more Projects:1. AXA Global risks – I was managing this account as a client principle for this project, which involved development of Management Kit using Delphi. Management kit is a window based application used to upload claims and policies from excel flat file to SQL server 7.0.Technologies: Software - ASP, VB, JavaScript, HTML, Delphi. Hardware - Windows Compatible servers. Database - Microsoft SQL Server 7.2. Mercedes-Benz - Project for Mercedes-Benz involves creation of an information portal aimed to display various models of CARS with features over the internet. The project involves creation of customized workflow solution for the webmaster to be able to manage the content (both images and text). It is a customized content management solution written using Microsoft technologies. Technologies: Software - ASP, VB, JavaScript, Flash, HTML. Hardware - Windows Compatible servers. Database - Microsoft SQL Server 7.3. Hungry for words – Was involved in educational portal development project called ‘Hungry for words’. Took over project from it previous vendor in a very short time and in last mile and work towards successful launch. Technologies – Vignette, Perl, HTML, JavaScript, TCL, MS-SQL.StrategicIntelligence – Was a portal development project which I worked with using Vignette content manager. The portal holds research information which is made available for members of the portal. Technologies – Vignette systems, TCL, HTML, JavaScript and Oracle. Show less

I was managing this account as a client principle for this project, which involved development of Management Kit using Delphi. Management kit is a window based application used to upload claims and policies from excel flat file to SQL server 7.0.Technologies: Software - ASP, VB, JavaScript, HTML, Delphi. Hardware - Windows Compatible servers. Database - Microsoft SQL Server 7.; Mercedes-Benz - Project for Mercedes-Benz involves creation of an information portal aimed to display… Show more I was managing this account as a client principle for this project, which involved development of Management Kit using Delphi. Management kit is a window based application used to upload claims and policies from excel flat file to SQL server 7.0.Technologies: Software - ASP, VB, JavaScript, HTML, Delphi. Hardware - Windows Compatible servers. Database - Microsoft SQL Server 7.; Mercedes-Benz - Project for Mercedes-Benz involves creation of an information portal aimed to display various models of CARS with features over the internet. The project involves creation of customized workflow solution for the webmaster to be able to manage the content (both images and text). It is a customized content management solution written using Microsoft technologies. Technologies: Software - ASP, VB, JavaScript, Flash, HTML. Hardware - Windows Compatible servers. Database - Microsoft SQL Server 7.; Hungry for words - Was involved in educational portal development project called 'Hungry for words'. Took over project from it previous vendor in a very short time and in last mile and work towards successful launch. Technologies - Vignette, Perl, HTML, JavaScript, TCL, MS-SQL.StrategicIntelligence - Was a portal development project which I worked with using Vignette content manager. The portal holds research information which is made available for members of the portal. Technologies - Vignette systems, TCL, HTML, JavaScript and Oracle.; Worked in various organizations and different roles from developer to Analyst.Worked in Visual Basic, PowerBuilder, Sybase, Paradox3, FoxPro, Java applets etc., in the prior projects. Had extensively worked in the Internet and Intranet based applications. Show less

Switched to IT career at Matsushita Electric as Developer on DBase and ParadoxPicked up other programming languages and worked through different roles in multiple organisations as Snr Developer, Systems Analyst. Technology/Skills used : Paradox, Foxpro, Visual Basic, Power builder, Sybase, Vignette 5, SQL server., etc.,