Brandon Boone Email & Phone Number

Florida, United States

Tampa, Florida, United States

I specialize in creating personalized IT support experiences tailored to each client's unique needs across sectors like hospitality, retail, education, non-profit, and medical. As a strategic partner to executive management, I influence the design of IT and AV infrastructures that support sustainable innovation.Key Contributions:- Strategic IT Management.

Orlando, Florida Area

I successfully transitioned into the role of Director of Information Technology at the historic Palm Restaurant Group during a pivotal corporate office relocation from Washington, DC to Orlando, FL. My tenure included overseeing critical IT initiatives such as:- IT Infrastructure Overhaul: Implemented a new IT stack, updated records storage and retention.

Tampa/St. Petersburg, Florida Area

Key Accomplishments:- Strategic Advisory: Provided guidance on technology strategies to owners and senior management across multiple hospitality organizations.- Account Management: Overhauled the management of over 100 cellular accounts, transforming a longstanding monthly deficit into a positive revenue stream.- Training & Development: Developed.

Tampa/St. Petersburg, Florida Area

As a Service Desk Analyst at Bloomin' Brands, I was part of a dynamic team supporting over 1,200 restaurants, including well-known chains like Outback Steakhouse, Carrabba’s Italian Grill, Flemings, Roy’s, and Bonefish Grill. My role was pivotal in elevating the standards for service delivery across the support teamKey Achievements:- Performance Metrics.

Greater Minneapolis-St. Paul Area

Key IT Support Responsibilities:- Employee Support: Provided comprehensive IT support to corporate staff and healthcare professionals across multiple clinics in the Twin Cities, including both remote and onsite assistance.- Hardware Management: Effectively managed and maintained essential IT hardware at each location, including desktops, laptops, printers.

Greater Minneapolis-St. Paul Area

- Sales, consulting and implementation of small office equipment for commercial and residential customers- Network administration and training for local staff without internal IT - Network printers and print server setups- Software installation and support- PC installation, diagnostics and repairs

Greater Minneapolis-St. Paul Area

- Monitored network outages via visual monitors and failure notifications - Ran reports to monitor networks for performance issues, availability and utilization.- Point of contact for all network related issues globally for help desks, call centers, business units and subsidiaries. - Relied on for decisive communication Via phone, email, chat, mass.

Greater Minneapolis-St. Paul Area

- Support field Advisers and traveling agents- Install and configured Office XP, McAfee Antivirus, Cisco VPN client, NTI backup, Whole disk encryption, ACT and other proprietary software suites - Insure proper connectivity to Cisco routers in offices across the U.S. and VPN connectivity from home or other remote locations- Diagnose hardware issues for.

Greater Minneapolis-St. Paul Area

- Supported corporate office, global sales representatives and other employees- System administration utilizing Active Directory and other tools- Hardware and software support typically for IBM ThinkPad's, Dell desktops, Zebra printers, ir scanners and other Guidant peripheral- Advanced support of Windows 2000, XP, Microsoft Office 2000 and 2003.- Utilized.

Greater Minneapolis-St. Paul Area

- Supported 730+ stores and internal technicians with special projects such as RISE/Customer Centricity during pre and post deployment- Supported local and regional field managers with updating and tracking new projects and current implementation issues - Facilitated then oversaw deployment duties such as guiding technicians through diagnostics and other.

Greater Minneapolis-St. Paul Area

- Provided tech support for end users of Moneygram point of sale devices and software- Image PC's and assisted with initial hardware connections and configuration - Windows OS and MS office support- Vendor management for broadband connections nationally and internationally - Supported VPN for Sales Reps throughout the United States

Greater Minneapolis-St. Paul Area

- Active directory account administration - Provided support for all corporate and store locations throughout the nation- Diagnosed issues with employees over the phone or through remote tools- Pushed software images to server's, point of sale terminals, PC's and handhelds devices - Tracked issues during new hardware and software roll outs- Frequently set.

Greater Minneapolis-St. Paul Area

- Promote various nights and special events while maintaining a safe and fun atmosphere- Event setup and take down- Secured entry and exit for VIP

Greater Minneapolis-St. Paul Area

- Installed Comcast and Time Warner Cable services in commercial and residential locations- Assessed the most efficient rout of installation - Setup internet access, installed firewalls, AV software, configured browses, registered email accounts- Installed VoIP phone service- Provisioned DVR's and standard converter boxes - Test cabling for noise leakage.

Greater Minneapolis-St. Paul Area

- Effectively promoted over 150 concerts and after parties including but not limited to comedy shows, sporting events, fashion shows for large and small businesses- Assisted with graphic layouts for online and physical media - Marketing and Sales for the company via phone, direct contact and social media

Greater Minneapolis-St. Paul Area

- Successfully maintained some of the highest stats in the call center- Provided tech support for Road Runner, AOL and EarthLink- Create user accounts in AS/400 and Active Directory- VPN support for end users- Troubleshoot cable modem connections and physical line issues - Setup work orders for internet and cable installations or repair- PC health checkups.

- Provided a safe and secure atmosphere. Assisted with inventory.

Commissioned sales representative selling high end consumer goods.

Stayed up to date on all product knowledge. Detailed tracking of inventory.

Customer service assisted many repeat shoppers mainly with electronics.

Associate'S Degree, Electrical, Electronics And Communications Engineering

Diploma, Math/Science/Technology