Brandon Boone Email & Phone Number

Florida, United States

Tampa, Florida, United States

I specialize in creating personalized IT support experiences tailored to each client's unique needs across sectors like hospitality, retail, education, non-profit, and medical. As a strategic partner to executive management, I influence the design of IT and AV infrastructures that support sustainable innovation.Key Contributions:- Strategic IT Management: Lead onsite and remote management of IT stack changes, ensuring seamless transitions and continuous support.- Client… Show more I specialize in creating personalized IT support experiences tailored to each client's unique needs across sectors like hospitality, retail, education, non-profit, and medical. As a strategic partner to executive management, I influence the design of IT and AV infrastructures that support sustainable innovation.Key Contributions:- Strategic IT Management: Lead onsite and remote management of IT stack changes, ensuring seamless transitions and continuous support.- Client Engagement: Spearhead client onboarding and preparation for integration into our AVIT Support Center, enhancing client experience and service efficiency.- Systems Administration: Oversee critical information systems including Office 365, Azure, Azure AD, OneDrive, and SharePoint.- Hardware Installation: Direct the onsite setup of servers, desktops, phones, and security systems, maintaining high standards of technical excellence.- Professional Development: Mentor and train employees, fostering a culture of learning and growth within the team and clients.- Project Leadership: Manage complex projects from conception through to completion, ensuring objectives are met on time and budget.- Procurement Expertise: Handle the procurement process, optimizing cost-effectiveness and resource allocation.- Software and Network Management: Utilize ConnectWise for management, RMM, ticketing, and remote management; manage networks such as SonicWall, Meraki and Unifi.- Vendor Relations: Manage vendor interactions, ensuring productive relationships and quality service delivery.Dedicated to leveraging technology to boost organizational efficiency and drive business success, I combine technical expertise with strategic leadership to align IT initiatives with corporate objectives. Show less

Orlando, Florida Area

I successfully transitioned into the role of Director of Information Technology at the historic Palm Restaurant Group during a pivotal corporate office relocation from Washington, DC to Orlando, FL. My tenure included overseeing critical IT initiatives such as:- IT Infrastructure Overhaul: Implemented a new IT stack, updated records storage and retention systems, and migrated all physical servers and backups to the cloud.- Office Setups: Established temporary offices in… Show more I successfully transitioned into the role of Director of Information Technology at the historic Palm Restaurant Group during a pivotal corporate office relocation from Washington, DC to Orlando, FL. My tenure included overseeing critical IT initiatives such as:- IT Infrastructure Overhaul: Implemented a new IT stack, updated records storage and retention systems, and migrated all physical servers and backups to the cloud.- Office Setups: Established temporary offices in Washington, DC, and Orlando, FL to support staff transitions and new hires.- POS System Migration: Led the migration of 22 restaurants from Micros to Focus POS, enhancing operational efficiency.- IT Infrastructure Installation: Coordinated the installation of IT infrastructure in our new corporate office in Orlando.- Internal Systems: Assisted in implementing an internal ticketing system to improve task tracking and project management.- Remote Coordination: Managed responsibilities remotely, facilitating seamless communication and operations across offices and restaurants nationwide.Additional Responsibilities:- Daily assessment of corporate and restaurant management needs.- Strategic planning with the COO and other directors regarding current and future initiatives.- Financial oversight with the VP of Finance regarding budgetary changes and challenges.- Support for the new loyalty platform, Paytronix, enhancing customer care operations.- HR support during the transition to a new payroll provider.- Training and notification to all employees regarding new IT directives and procedures.- Vendor management, ensuring quality service and goods provision.- Oversight of menu management and POS reporting.This role not only honed my strategic IT leadership skills but also deepened my experience in managing large-scale transitions and technology upgrades in the hospitality industry. Show less

Tampa/St. Petersburg, Florida Area

Key Accomplishments:- Strategic Advisory: Provided guidance on technology strategies to owners and senior management across multiple hospitality organizations.- Account Management: Overhauled the management of over 100 cellular accounts, transforming a longstanding monthly deficit into a positive revenue stream.- Training & Development: Developed comprehensive procedural guides and conducted training to enhance staff efficiency in daily operations.Technical… Show more Key Accomplishments:- Strategic Advisory: Provided guidance on technology strategies to owners and senior management across multiple hospitality organizations.- Account Management: Overhauled the management of over 100 cellular accounts, transforming a longstanding monthly deficit into a positive revenue stream.- Training & Development: Developed comprehensive procedural guides and conducted training to enhance staff efficiency in daily operations.Technical Responsibilities:- Vendor & POS Management: Coordinated with third-party vendors and supported POS systems, including Positouch, on IBM & Toshiba hardware.- System Security: Implemented firewall rules, software upgrades, and security updates to safeguard network integrity.- Network Operations: Monitored networks to swiftly resolve outages and ensure continuous service.- Restaurant IT Support: Provided essential onsite IT support for openings of both fast-casual and formal dining establishments.- Infrastructure Management: Administered firewalls, access points, and switches using Cisco Meraki OVRC and other management portals.- Logistics: Managed product ordering and warranty replacements to ensure operational continuity.- Digital Marketing: Maintained digital signage content through Bright Author, enhancing visual marketing efforts.- Team Building: Assisted in the recruitment, training, and development of new team members, fostering a skilled and cohesive workforce.These roles have not only honed my IT management skills but also deepened my understanding of the unique technological needs within the hospitality industry. Show less

Tampa/St. Petersburg, Florida Area

As a Service Desk Analyst at Bloomin' Brands, I was part of a dynamic team supporting over 1,200 restaurants, including well-known chains like Outback Steakhouse, Carrabba’s Italian Grill, Flemings, Roy’s, and Bonefish Grill. My role was pivotal in elevating the standards for service delivery across the support teamKey Achievements:- Performance Metrics: Established new benchmarks for call handling and volume within the first six months, which were adopted as the standard for… Show more As a Service Desk Analyst at Bloomin' Brands, I was part of a dynamic team supporting over 1,200 restaurants, including well-known chains like Outback Steakhouse, Carrabba’s Italian Grill, Flemings, Roy’s, and Bonefish Grill. My role was pivotal in elevating the standards for service delivery across the support teamKey Achievements:- Performance Metrics: Established new benchmarks for call handling and volume within the first six months, which were adopted as the standard for employee goals across the support division.- Technical Support: Delivered comprehensive IT support tailored to corporate needs in the restaurant industry.- System Configuration & Troubleshooting: Managed IBM terminals and systems on Windows XP and 7, boosting efficiency.- Application Support: Addressed issues in applications like Internet Explorer, SharePoint, MS Office, and Taleo.- Network Management: Maintained LAN/WAN networks using Cisco equipment, ensuring robust connectivity and security.- Vendor Management: Coordinated effectively with telecom, cabling, and hardware vendors.- POS Support: Enhanced POS system efficiency for systems like Positouch and Aloha.- Incident Management: Meticulously documented Break/Fix incidents using Altiris Incident Management ticketing system, streamlining issue resolution.- Active Directory Administration: Managed AD setups enhancing system security.- Operational Support: Handled transaction-related procedural calls, ensuring operational compliance.This position sharpened my technical and customer service skills, preparing me for further IT and support roles. Show less

Greater Minneapolis-St. Paul Area

Key IT Support Responsibilities:- Employee Support: Provided comprehensive IT support to corporate staff and healthcare professionals across multiple clinics in the Twin Cities, including both remote and onsite assistance.- Hardware Management: Effectively managed and maintained essential IT hardware at each location, including desktops, laptops, printers, phone systems, and mobile devices.- System Maintenance: Conducted repairs, coordinated service visits, and… Show more Key IT Support Responsibilities:- Employee Support: Provided comprehensive IT support to corporate staff and healthcare professionals across multiple clinics in the Twin Cities, including both remote and onsite assistance.- Hardware Management: Effectively managed and maintained essential IT hardware at each location, including desktops, laptops, printers, phone systems, and mobile devices.- System Maintenance: Conducted repairs, coordinated service visits, and arranged replacement parts as necessary to ensure optimal equipment functionality.- Software Administration: Deployed operating systems and software packages to laptops and desktops, enhancing operational efficiency.- Active Directory & Phone Systems: Administered Active Directory for users and hardware; managed phone systems, including creating extensions, voicemail accounts, and hunt groups.- Resource Development: Developed helpful IT resources and updated existing materials and guidelines to support user needs effectively.- Network Support: Assisted network engineers with the maintenance of LAN equipment, ensuring robust network performance.- Financial Management: Managed expense reports related to IT purchases and staff travel, ensuring budget compliance and fiscal responsibility. Show less

Greater Minneapolis-St. Paul Area

- Sales, consulting and implementation of small office equipment for commercial and residential customers- Network administration and training for local staff without internal IT - Network printers and print server setups- Software installation and support- PC installation, diagnostics and repairs

Greater Minneapolis-St. Paul Area

- Monitored network outages via visual monitors and failure notifications - Ran reports to monitor networks for performance issues, availability and utilization.- Point of contact for all network related issues globally for help desks, call centers, business units and subsidiaries. - Relied on for decisive communication Via phone, email, chat, mass communication and incident ticketing.- Initiated and accepted tickets from all Cargill Business units globally and tracked them… Show more - Monitored network outages via visual monitors and failure notifications - Ran reports to monitor networks for performance issues, availability and utilization.- Point of contact for all network related issues globally for help desks, call centers, business units and subsidiaries. - Relied on for decisive communication Via phone, email, chat, mass communication and incident ticketing.- Initiated and accepted tickets from all Cargill Business units globally and tracked them until completion- Audit network documentation including spreadsheets & Vizio diagrams- Identify hardware failures of Cargill and 3rd party vendor equipment in offices globally- Vendor management for 3rd parties like AT&T, Qwest, Orange, Verizon, Cisco, BlackBox - Initiate change request to notify business heads of upcoming changes - Daily maintenance of servers in the internal data center including monitoring high capacity backup power storage - Worked a rotating 12 hour shift 4 days on 3 days off Show less

Greater Minneapolis-St. Paul Area

- Support field Advisers and traveling agents- Install and configured Office XP, McAfee Antivirus, Cisco VPN client, NTI backup, Whole disk encryption, ACT and other proprietary software suites - Insure proper connectivity to Cisco routers in offices across the U.S. and VPN connectivity from home or other remote locations- Diagnose hardware issues for laptops, desktops, servers and network equipment- Scheduled appointments with advisers also received inbound calls- Software… Show more - Support field Advisers and traveling agents- Install and configured Office XP, McAfee Antivirus, Cisco VPN client, NTI backup, Whole disk encryption, ACT and other proprietary software suites - Insure proper connectivity to Cisco routers in offices across the U.S. and VPN connectivity from home or other remote locations- Diagnose hardware issues for laptops, desktops, servers and network equipment- Scheduled appointments with advisers also received inbound calls- Software maintenance including patches to PC's and servers. Show less

Greater Minneapolis-St. Paul Area

- Supported corporate office, global sales representatives and other employees- System administration utilizing Active Directory and other tools- Hardware and software support typically for IBM ThinkPad's, Dell desktops, Zebra printers, ir scanners and other Guidant peripheral- Advanced support of Windows 2000, XP, Microsoft Office 2000 and 2003.- Utilized AD, VNC, SMS, Telnet, Putty, Dos, Remedy, Knowledge base; - Nortel VPN and i-Pass connections - Training users who own… Show more - Supported corporate office, global sales representatives and other employees- System administration utilizing Active Directory and other tools- Hardware and software support typically for IBM ThinkPad's, Dell desktops, Zebra printers, ir scanners and other Guidant peripheral- Advanced support of Windows 2000, XP, Microsoft Office 2000 and 2003.- Utilized AD, VNC, SMS, Telnet, Putty, Dos, Remedy, Knowledge base; - Nortel VPN and i-Pass connections - Training users who own File shares and software access how to Add users/edit/delete users. Show less

Greater Minneapolis-St. Paul Area

- Supported 730+ stores and internal technicians with special projects such as RISE/Customer Centricity during pre and post deployment- Supported local and regional field managers with updating and tracking new projects and current implementation issues - Facilitated then oversaw deployment duties such as guiding technicians through diagnostics and other installation tasks including followup research to ensure project scope and efficiency for each job - Provided support for… Show more - Supported 730+ stores and internal technicians with special projects such as RISE/Customer Centricity during pre and post deployment- Supported local and regional field managers with updating and tracking new projects and current implementation issues - Facilitated then oversaw deployment duties such as guiding technicians through diagnostics and other installation tasks including followup research to ensure project scope and efficiency for each job - Provided support for enterprise migration to Windows XP - Troubleshoot network connectivity to the internet and intranet - Maintained a wealth of information regarding every job via internal ticketing system and knowledge base- Utilized knowledge of AD, VNC, BuildPXE, Ghost, Telnet, DOS, Excel, VPN, DHCP, AS/400 Show less

Greater Minneapolis-St. Paul Area

- Provided tech support for end users of Moneygram point of sale devices and software- Image PC's and assisted with initial hardware connections and configuration - Windows OS and MS office support- Vendor management for broadband connections nationally and internationally - Supported VPN for Sales Reps throughout the United States

Greater Minneapolis-St. Paul Area

- Active directory account administration - Provided support for all corporate and store locations throughout the nation- Diagnosed issues with employees over the phone or through remote tools- Pushed software images to server's, point of sale terminals, PC's and handhelds devices - Tracked issues during new hardware and software roll outs- Frequently set up service calls and assisted field technicians until resolution- Supported field employees with VPN connection while… Show more - Active directory account administration - Provided support for all corporate and store locations throughout the nation- Diagnosed issues with employees over the phone or through remote tools- Pushed software images to server's, point of sale terminals, PC's and handhelds devices - Tracked issues during new hardware and software roll outs- Frequently set up service calls and assisted field technicians until resolution- Supported field employees with VPN connection while traveling nationally and internationally - Setup and troubleshoot network printers for multiple paper and label formats - Support Target Pharmacists with custom label printing for prescriptions Show less

Greater Minneapolis-St. Paul Area

- Promote various nights and special events while maintaining a safe and fun atmosphere- Event setup and take down- Secured entry and exit for VIP

Greater Minneapolis-St. Paul Area

- Installed Comcast and Time Warner Cable services in commercial and residential locations- Assessed the most efficient rout of installation - Setup internet access, installed firewalls, AV software, configured browses, registered email accounts- Installed VoIP phone service- Provisioned DVR's and standard converter boxes - Test cabling for noise leakage and signal strength issues then search and repair

Greater Minneapolis-St. Paul Area

- Effectively promoted over 150 concerts and after parties including but not limited to comedy shows, sporting events, fashion shows for large and small businesses- Assisted with graphic layouts for online and physical media - Marketing and Sales for the company via phone, direct contact and social media

Greater Minneapolis-St. Paul Area

- Successfully maintained some of the highest stats in the call center- Provided tech support for Road Runner, AOL and EarthLink- Create user accounts in AS/400 and Active Directory- VPN support for end users- Troubleshoot cable modem connections and physical line issues - Setup work orders for internet and cable installations or repair- PC health checkups for external and internal users, check for spy ware, run virus scans, Image machines and recommended hardware… Show more - Successfully maintained some of the highest stats in the call center- Provided tech support for Road Runner, AOL and EarthLink- Create user accounts in AS/400 and Active Directory- VPN support for end users- Troubleshoot cable modem connections and physical line issues - Setup work orders for internet and cable installations or repair- PC health checkups for external and internal users, check for spy ware, run virus scans, Image machines and recommended hardware upgrades or replacements Show less

- Provided a safe and secure atmosphere. Assisted with inventory.

Commissioned sales representative selling high end consumer goods.

Stayed up to date on all product knowledge. Detailed tracking of inventory.

Customer service assisted many repeat shoppers mainly with electronics.

Associate'S Degree, Electrical, Electronics And Communications Engineering

Diploma, Math/Science/Technology