Brandon D. Email & Phone Number

Braintree, Massachusetts, United States

In charge of the daily operations and maintenance of the facility.Recruit, train, retain, and promote staff.Managed large and diverse staff on average having 60 team members. Utilized chain of command by interacting with Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.Provides sales and marketing training to all qualified sales staff.Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings, class scheduling, reporting and administrative functions. Utilized Google Drive, Salesforce, Microsoft Office suite, and iClassPro.Completed CPO certification and met and maintained Goldfish and Massachusetts state standards for water quality.Maintained a high level of employee satisfaction.Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to the GSS facility, and trains all current staff on the GSS EAP.

Holbrook, Massachusetts, United States

Assistant coach in charge of the lineman.

Las Vegas, Nevada Area

Operation and maintenance of motor vehicles. • Inspect that all equipment was operational and mission capable. • Military Combative level 1 certified • Delivered over a quarter of a million gallons of JP-8 fuel without incident for Annual Training in 2018

Henderson, Nevada

Trained all new hires resulting in a more uniform workplace. • Reduced accidents by making sure the pool area was properly maintained and all pool rules were being followed. • Effectively communicated with parents and children to maintain a good relationship with the family. • Had the highest private lesson sales for the location with 18 – 22 concurrent privates every week for multiple months. • Handled client concerns with scheduling, teacher recommendations, how to improve on their own, and any other questions that the client might have. • Updated and maintained system files and lesson instruction folders • Adapt teaching approaches to the age, experience, and ability of participants

Las Vegas, Nevada Area

Oversee lifeguards, swim instructors, and all aspects of the aquatic department. • Maintain Lifeguard, CPR, AED, First Aid certifications and making sure all staff also maintain them. • Responded to all member complaints, questions, and problems in a professional and respectful manner. • Evaluated staff performance on a weekly and monthly basis and provided constructive feedback resulting in more passing scores. • Facilitated weekly supervisor meetings to review team progress towards company goals for the month. • Used the Programming system to sign up members for swim lessons, swim team, swim camps, and any other events happening in aquatics. • Used the System to set up billing, check whether the member had any comps towards classes, and canceling members out of classes. • Updated and maintained system files which included the member’s information, class level of the participant, schedule of classes, skills completed in each level, and maintained class size requirements. • Was top three in sales for Black Friday Sales in the department. • Update and record chemical levels of pools.

Worked during Peak times and high volume. • Oversaw staff members and provided great customer service. • Completed multiple orders within a time interval. • Ensured work environment was safe and commendable for staff members and customers. • Worked in front and in back store operations doing stocking, preparing, and taking orders. • Trained over 8 employees on whatever tasks that occurred in the store.

Las Vegas, Nevada

Marketing and retail making the brand appeal to the customer along with selling the brand.

Franklin, Pennsylvania

Communicated in a team of 2-6 lifeguards to ensure safety by reporting information to teammates, paying close attention to detail, and enforcing policies to patron, so that no major injuries occurred while I was on duty. • Did daily walkthroughs to make sure the pool deck was clean and free of anything that could cause injury to patrons. • Taught lessons in accordance to YMCA standards.