Brandon Head work email
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Brandon Head personal email
I graduated from North Carolina Central University under the school of business with a Bachelor of Business Administration with a concentration in Marketing in 2014. I'm currently pursuing a master's degree in Business Analytics from the University of North Carolina at Pembroke, with an expected graduation date of December 2022. My objective is to obtain employment in a position, which will utilize my previous experience and current skills and challenge me professionally. I am very personable, and I enjoy working with others. My work ethic drives me to take all challenges head-on. My attention to detail and my problem-solving & analytical skills allow me to prioritize objectives to meet required goals. I feel that constant learning and bettering oneself self is crucial as an efficient and valuable employee. "Things work out best for those who make the best of how things work out." ~ John Wooden
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Data Research AnalystWcg Jan 2022 - Present -
Technical Support ConsultantPractice Fusion Apr 2020 - Dec 2021Raleigh, North Carolina, United States-Use of Salesforce CRM to manage customer interactions/support- Provide in-depth support for Practice Fusion EHR cloud software user base-Resolve issues with technology and information systems for various clients; troubleshoot IT/IS issues via software tools (Remote Desktop Sharing/Developer Tools)-Onboard clients to their state immunization registries via Iron Bridge- Utilize eRx and Surescripts consuls to verify and approve medical credentials-Maintained a monthly customer satisfaction score of 85% or above -
Policy Analyst IiNorth Carolina Farm Bureau Mutual Insurance Company Apr 2016 - Mar 2020Raleigh, North Carolina, United States● Processing new business and renewal applications for multiple lines of business● Communicate effectively with various departments as well as supervisors and managers regarding applications● Review applications/changes to ensure that all required information is available for rating and coding● Correspond with agency force for required information and document accordingly.● Rate, code, and type endorsement for manually issued policy changes and new business applications.● Analyze and enter insurance policy changes, cancellations, and reinstatements into the appropriate processing system.● Verify the accuracy of data to be entered, checking for valid codes, correct entries, and entries that may be inconsistent with history file information.● Analyze and process Client database changes according to departmental procedures and guidelines.● Workflow manager for team members, documented via an excel spreadsheet● Ensure each processing flow is operating efficiently, while looking for ways to improve, expand, test, and enhance operations to allow for new and innovative ways of receiving and processing applications● Maintain all daily records and reports with accuracy to ensure the work distribution process which has divided the work amongst the team more evenly by 80 percent.● Assigned large tasks/projects from high level management and reduced errors by 95 percent● Attain proficient knowledge of the different entry criteria required for specific coverages.● Knowledgeable of the company policies, procedures, and workflows that are applicable to the lines of business handled by the respective policy service unit.● Communicates by phone, email, and written correspondence with insureds, agents, secretaries, mortgagees, lienholders and other departments.● Keeping sensitive customer and company information confidential -
Customer Service ProfessionalBlue Cross And Blue Shield Of North Carolina Jul 2014 - Jan 2016Raleigh-Durham, North Carolina Area• Result-oriented with exposure to customer service, marketing, customer relationships • Proven track record of success in increasing the level of customer satisfaction • Highly skilled in consistently maintaining the loyalty of customers • Proactive, takes initiatives, and exceptional leadership skills • Excellent in providing high quality of customer service • Demonstrated positive attitude • Cooperative, good relationship with supervisors and team leaders -
Server/Sales AssociateZinburger Burger And Wine Bar (Briad Group) Mar 2014 - Feb 2015Durham, North Carolina•Maximized bar profits through suggestive selling•Constantly exceed sales goals by effectively managing sections and multitasking•Operated POS terminal to input customer orders, swipe credit cards, and enter cash amounts•Project Execution: Implemented new menu introductions strategies, increasing customer purchases of wine by 10% on average•Management: Assisted in training of new waiters, ensuring attention to detail and comprehensive understanding of restaurant methodology and practices•Salesmanship: Deep and broad knowledge of wines and appropriate entrée pairings
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Press Lounge Assistant (Student Volunteer)Full Frame Documentary Film Festival Jan 2014 - Apr 2014Raleigh-Durham, North Carolina AreaDeveloped a Marketing Strategy for the Full Frame festivalConducted marketing research on demographic of the attendeesServed as press lounge assistant during the duration of the three-day festival -
Head WaiterTripps Battleground Restaurants Jun 2013 - Feb 2014Durham, North Carolina• Provided excellent patron experiences through phenomenal customer service noted by many repeat visitors• Assisted guest over the phone with reservations and other restaurants needs• Trained new team members
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Personal AssistantZacki'S Culinary Creations Mar 2013 - Nov 2013Durham, North Carolina• Worked as marketing assistant• Event and marketing coordinator for private dining, special wine and cocktail pairing dinners• Oversee day-to-day operations, ensuring consistency with the strategic plan, vision, policies and legal requirements -
Diet Aide/ Prep CookThe Forest At Duke Oct 2007 - Jul 2013Durham, North Carolina• Server/waiter for various dinning settings and special events• Prep cook; prepared exquisite dishes for special functions• Reviewed and managed specialized diets for each resident, in which we had to follow stringent healthcare diet regulations -
Sales AssociateNorth Carolina Marketing Solutions Apr 2012 - Aug 2012Raleigh-Durham, North Carolina Area•Sold AT&T’s U-Verse service•Marketed and networked with customers; exercised communication skills•Performed phone outreach to follow-up on presentations
Brandon Head Skills
Brandon Head Education Details
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Master Of Business Administration - Mba -
Business, Management, Marketing, And Related Support Services -
Systems Engineering
Frequently Asked Questions about Brandon Head
What company does Brandon Head work for?
Brandon Head works for Wcg
What is Brandon Head's role at the current company?
Brandon Head's current role is Data Research Analyst.
What is Brandon Head's email address?
Brandon Head's email address is br****@****snc.com
What schools did Brandon Head attend?
Brandon Head attended University Of North Carolina At Pembroke, North Carolina Central University, University Of North Carolina At Charlotte.
What skills is Brandon Head known for?
Brandon Head has skills like Social Media, Marketing, Powerpoint, Social Media Marketing, Advertising, Microsoft Office, Marketing Strategy, Facebook, Social Networking, Market Research, Online Advertising, Marketing Research.
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Brandon Head
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Brandon Head
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Brandon Head
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