Brandon Jackson Email & Phone Number

Texas, United States

Dallas County, Texas, United States

Collaborate and build relationships with other departments/field users. Recognizes training needs, develop programs and coordinate product and skill training for support staff. Mentor new employees to promote growth while transitioning into new role. Provide support and training to Team Members on systems, products and procedures. Develop goals, coach and motivate team members to develop their interpersonal and technical expertise and help achieve high performance. Provide clear instructions and/or information to Team Members to assist in their everyday job functions. Oversee the operational efficiency and quality of the team’s incident response, including their day-to-day administration. Manage work load of 20-25 tech support agents assuring the highest level of customer support is provided and issues are resolved in timely manner. Maintain excellent employee moral by ensuring employees are excited about performing job functions.

Dallas/Fort Worth Area

Continuously facilitating real-time and win/win decision-making through employee involvement and empowerment. Maintaining excellent employee moral by ensuring employees are excited about performing job functions. Providing support when needed for employees to be able to successfully perform primary job functions. Mentoring new employees to promote growth while transitioning into new role. Proactively engaging in personal leadership development while continuously learning about all aspects of the business.

Dallas/Fort Worth Area

Coordinates with leadership and their reports to establish and document processes to support continuous improvement of sound business practices using Lean Six Sigma methodology. Develops work aids, such as process descriptions, checklists, templates and guides to assist personnel with implementing the process or carrying out the implemented process.

Dallas-Fort Worth Metroplex

Monitored agents calls and reviewed emails for accuracy of information and call handling standards to ensure agents are delivering a high level of customer service. Record evaluations utilizing quality forms and deliver feedback to agents on call and management.

Dallas, Texas

Assisted technicians with resolving issues with customer's equipment Updated account information to accurately show information. Provided labor authorizations to technicians and approval to replace defective equipment.

Dallas, Texas

Assisted customers troubleshoot issues w/ current system. Updated account information to accurately show customer equipment. Provided assistance to new agents through training & informational documents. Created service jobs for issue unable to corrected with over the phone troubleshooting.