• Coach and counsel employees to ensure that each work process is carried out according to company policies.• Consistently offered professional, friendly and engaging service.• Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.• Keeping the production line running smoothly.• Maintained all the Standard Operating Procedures and Safety Policies.• Maintain quality control.• Maintains quality service by establishing and enforcing organization standards.• Prepare documents, such as work orders, and shipping orders.• Trained new employees.• Able to work under pressure.• Answering customer inquiries through telephone.• Assessing needs of customers, accordingly, suggesting products and services.• Attracting potential customers by answering questions about product and service.• Built customer loyalty through courtesy and friendliness.• Responsible for multiple cash drawers.• Responsible for ensuring the front-end of store operated smoothly and was always staffed appropriately.