Brandon Nicholson Email and Phone Number

In my previous role as a Senior Intake Specialist at the Illinois Housing Development Authority, I ensured the meticulous completion of applications by employing rigorous problem-solving methodologies and rectifying any discrepancies encountered. Utilizing advanced digital tools such as DocuSign and Unqork, I meticulously reviewed, evaluated, and adjudicated applications, exercising the authority to approve, deny, or request supplementary information from landlords or tenants. Furthermore, I was tasked with vigilant monitoring to detect and prevent fraudulent activities.My responsibilities extended to the systematic maintenance of progress tracking records, meticulously managed through Excel spreadsheets, to ensure transparency and accountability throughout the intake process.As a Senior Intake Specialist, I adeptly managed multiple concurrent groups, providing comprehensive guidance and support to address inquiries and alleviate concerns promptly. Effectively communicating with homeowners, landlords, and tenants was paramount in resolving payment discrepancies and facilitating the accurate reissuance of checks, leveraging the capabilities of Encompass-Build software for streamlined operations.In my most recent capacity, I was specifically entrusted with the critical responsibility of reissuing certified checks for property tax assistance applications, demonstrating my proficiency in managing intricate financial transactions with precision and attention to detail. Additionally, I undertook specialized projects aimed at rectifying discrepancies, including the meticulous cleanup and logging of returned checks or missed reissue instances, contributing to the overall integrity and efficiency of the process.