Exceeded 2019 budgeted NOI by 58% on 118% budgeted revenue.Grew occupancy from 46% to 100%.Increased retention rate from 20% (Nov 2015) to 50% (Jul 2018).Trained new Executive Directors, Care Managers, and Sales Managers.Earned “Training Community of the Year” for 2018.Selected as “Best Assisted Living in Twin Falls 2019” by SeniorAdvisor.com.Awarded “Best Assisted Living” by Twin Falls Reader’s Choice Awards.

Managed daily operations of the community and ensured the health and safety of residents and team members. Exercised professional judgement and made decisions to enhance the position of the business and protect the company from risk. Adhered to industry standards and maintained up-to-date policies and procedures for best practice. Presented a professional and positive demeanor to keep lines of communication open with stakeholders.

Supported business objectives and operations by managing budgets, cash flow and financial reports to exceed expectations related to community management. Supervised team members to guarantee efficiency and utilized broad knowledge of federal and state laws related to facility operations. Liaised with community members, the public, government agencies and Board of Directors. Assisted in meeting the needs of aging residents.Key Accomplishments: Maintained full occupancy with a wait list that resulted in the first rate increases since inception. Restructured human resources functions that resulted in an annual reduction in expenses by $25,000. Reduced net operating income losses from $20,000 to $10,000 as a result of budget management and census. Strategically managed capital expenditure to create long-term asset value and kept staff turnover under 30%.