Brandon Rivera Email & Phone Number

Austin, Texas Metropolitan Area

Update various game titles to utilize Historic Horse Racing (HHR) to bring games into new markets and locations. Upgrade several game titles to function on newer hardware/cabinets. Integrate multiple programming concepts to develop a robust gaming experience to clients. Communicate with different members of different departments to deliver games in a timely manner, discussing techniques and abilities to resolve issues between all members.

San Antonio, Texas, United States

Demonstrated problem-solving skills by resolving customer inquiries, concerns, and disputes, and escalated using appropriate channels when necessary. Answered incoming emails and phone calls daily utilizing a professional and courteous manner to collect necessary data and identify customer needs. Met and exceeded daily productivity goals. Became one of the team's prominent Point-of-Contact, answering teammates inquiries quickly and performed shadowing sessions for incoming teammates. Continuously strive for growth in the industry, upskilling to eventually handle case-sensitive information and cases. Adapted countless times as new information and tools were being added and mediated information to the team.

San Antonio, Texas, United States

Roamed to various grocery stores in the city of San Antonio to collect and locate specific items requested by the customer. Communicated with customer on impending incidents with their desired delivery, whether it's with items that are unavailable or out of stock, transaction fees that haven't been properly paid for in advance, or how they would like to receive their items (i.e. drop off at a specific location or assistance putting away groceries inside their residency). Interacted with store employees to check if they had an item available. Personally drove to the customer's location and properly drop off or deliver their goods, answer any questions or concerns or inform them of changes which we had discussed on for any goods or items, and grant them a friendly farewell.

San Antonio, Texas, United States

Drove from designated food location to customers' location within the city of San Antonio. Verified information to retrieve desired food from restaurant or food services and messaged customers if any incident occurred with their order. Obliged safety protocols by wearing personal protection equipment during shifts and leaving items for customers by door.

San Antonio, Texas Area

Travel across the city of San Antonio to different grocery stores, restaurants, food chains, and much more to acquire items of request to customers. Interact with the customer on an immediate basis, to clarify specific items as accurately and precisely as possible, as well as inform them of any temporary issue with their order (i.e. if an item is unavailable at a designated location). Once all items are gathered as accurately as possible, personally drive to the client's location to personally deliver their food in a fast and efficient method. Personally greet the customer, engage in light conversation and answer any questions they may have and bestow a friendly farewell.

San Antonio, Texas

Provide detailed explanations to concepts and problems to a diverse range of students who need help in either Computer Science or Mathematics by providing them a private one-to-one tutoring session.

San Antonio, Texas

Assembled and processed online orders of clients within and neighboring the city of San Antonio. Constantly checked stock of selected items within a quick, accurate, and precise manner. Assured all items were packaged and sealed neatly for safe shipping to customers. Answered and clarified all customer question in a diligent manner on sales floor.

San Antonio, Texas

Elaborate and explain concepts and problems to a diverse range of students who need assistance in either Mathematics or Computer Science by providing them a one-to-one tutoring session throughout the week.

San Antonio, Texas Area

Utilized Java to program essential coding to simulate realistic physics that mimicked the movements of objects and players in real life. Developed a dynamic menu to guide the user to appropriate fields and functions of their choice, including options to change sound a visual quality and the ability to run the game.