-Primary point of contact for customer accounts through onboarding, implementation and ongoing success phases -Assisted in Development of roadmap for the Customer Journey beginning from the point of sale and extending through onboarding, implementation, project success and renewals -Implemented and integrated Support strategy that captures and resolves users questions, bugs, feature requests and support needs -Created a Knowledge Center with tools and resources to maximize efficiency and user experience -Created onboarding and training modules for console and mobile applications -Worked in collaboration with Product Management team to create and validate sales and labor forecast models for new customers -Worked with Development team to gather and present customer feedback on potential product features and enhancements -Conducted quarterly business reviews to analyze performance, address areas for improvement and increase adoption

-Dual store managed the two highest volume stores in the company -Training Store Leader for newly hired external Store Leaders -Supported recruiting and training for all (6) stores in district -Pilot Store for new company wide management structure, new scheduling platform and downtown coffee delivery partnership with an outside company -Point of contact and Lead for all Downtown San Francisco stores for Superbowl City during Superbowl week 2016 -Assisted Retail Analytics Team with rolling out new deployment and earned labor model

-District lead on recruiting and monthly hiring fair for 13 store district -Training store for newly hired barista’s that were hired to work at our Las Vegas Strip stores -Assisted in the transition to new bakery product line for the store including implementation of new inventory procedures -District Lead on Food Management Routine rollout to District Team -Achieved sales targets in each quarter -Coached Store Manager Peer team on food growth best practices -Proven ability to manage multiple tasks, projects, and assignments simultaneously -Created coffee culture among store team which contributed to achieving at home coffee sales targets -Trained and certified newly hired baristas at multiple stores -Received a 96% on overall store cleanliness by an independent auditor -Interview, hire, and trained personnel; performed evaluations and decided on salary increases and promotions

- Be a first point of contact for families served by MDA by attending MDA hospital-affiliated clinics, and be a liaison between families, medical staff and support resources.- Provide contact information regarding resources such as equipment inventory program and medical equipment repairs/modifications for MDA families; inform families we serve of discounts with preferred vendors while maintaining strict confidentiality and following up with individuals needs that arise during MDA clinic visits.- Lead community outreach activities to heighten awareness of any of the 43 neuromuscular diseases; coordinate events attended by MDA spokespeople.- Organize and coordinate logistics of the annual summer camp program.- Recruit volunteer counselors for week-long summer camp program, as well as, activity/program coordinators and volunteer medical staff. Establish leadership and mentoring relationship with volunteers, training them to enforce safety and risk management policies and procedures during summer camp.- Assess needs of the community and develop support groups and services for individuals served by MDA, their families and the community; represent local office on MDA's online community, set up MDA phone friends and participate in health education seminars and Individual Educational Programs (IEP).- Coordinate logistics for support groups and educational events including arranging donations of the facility, catering and scheduling guest speakers and facilitators.- Generate electronic newsletters and distribute educational information to individuals served by MDA, their families and sponsors regarding upcoming support group, fundraising and special events.- Register, maintain and update MDA family files using internal database; generate purchase orders for equipment and repairs on behalf of MDA Families, coordinate with insurance companies to gather pertinent information needed for billing and process invoices.

-Responsible for $1.2mm annual operating budget and $700,000 annual payroll budget -Direct daily business operations in a motion picture theater environment with 14, 16 and 18 screens -Supervised 25 full-time managers and 120 part-time staff members at 3 locations -Built a motivated team through planning and behavioral interviewing hiring practices -Created staff schedules and show time schedules on a weekly basis -Perform annual performance evaluations and decide on wage increases and promotions -Achieved inventory, Payroll and Budget goals for each Quarter for two years -Assisted in the development of social networking sites for the company -Coordinated and managed special event functions such as world premieres and other group events -Creative troubleshooter able to quickly identify problems and implement practical solutions