• Directed all areas of daily operations for multiple business lines including two retail store operations• Led staff of 100 employees, with 6 senior leaders across 3 divisions• Served as project manager implementing NetSuite and Shopify platforms for multiple subsidiaries• Constructed, Installed, and trained staff on new WMS system with wave picking, cross-dock, and bin components• Reduced excess spending across all business areas by 12% through an employee driven plan with… Show more • Directed all areas of daily operations for multiple business lines including two retail store operations• Led staff of 100 employees, with 6 senior leaders across 3 divisions• Served as project manager implementing NetSuite and Shopify platforms for multiple subsidiaries• Constructed, Installed, and trained staff on new WMS system with wave picking, cross-dock, and bin components• Reduced excess spending across all business areas by 12% through an employee driven plan with employee profit sharing• Drove the company's operating capabilities to surpass customer satisfaction and retention, and company goals• Monitored cashflow, money handling procedures, accounting and bank processes• Reviewed month end financials for submission to lending bank and equity group• Presented monthly presentations to ownership and banking partners• Reduced DSO by 20% with collections strategies, and creation of automated dunning notices• Employed various initiatives to coach employees to optimize their capabilities• Implemented brand development strategies, including business development strategies, logo designs, and website designs• Analyzed and created KPI's to monitor financial and operational health of the business• Streamlined company processes and procedures while enhancing customer satisfaction• Tracked trends and suggested enhancements to both challenge and refine account manager's product offerings to customer base. Show less

• Responsible for HR oversight for 165 employees across 8 U.S. locations• Successfully negotiated and maintained 5 years of single digit health insurance increases• Implemented new HRIS system to improve employee self service features, digitize HR records, and reduce costs.• Responsible for corporate recruitment, development of job descriptions, professional networking and college recruiting initiatives• Implemented new corporate Human Resources policies and trained… Show more • Responsible for HR oversight for 165 employees across 8 U.S. locations• Successfully negotiated and maintained 5 years of single digit health insurance increases• Implemented new HRIS system to improve employee self service features, digitize HR records, and reduce costs.• Responsible for corporate recruitment, development of job descriptions, professional networking and college recruiting initiatives• Implemented new corporate Human Resources policies and trained supervisors/employees on changes• Analyzed training needs for the corporate employees• Conducted management training seminars on employment laws, coaching, reviews, and conflict resolution• Set, enforced and explained HR policies to team members to cultivate compliant and satisfied workforce• Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards• Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks, and onboarding with distribution of new-hire paperwork to appropriate department heads• Strengthened operational efficiencies and traceability by developing electronic filing systems for confidential employee records and reports• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.• Created employee education programs with concentrations in wellness, health, financial education, and computer training.• Developed employee tuition reimbursement program for continuing education opportunities Show less

• Managed team of 25 call center agents responsible for inbound calls, chats, emails. We supported four eCommerce sites and 35 accounts managers.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.• Trained… Show more • Managed team of 25 call center agents responsible for inbound calls, chats, emails. We supported four eCommerce sites and 35 accounts managers.• Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.• Conferred with customers about concerns with products or services to resolve problems and drive sales.• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.• Trained staff on operating procedures and company services.• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.• Implemented and developed customer service training processes.• Increased efficiency and performance by monitoring team member productivity and providing feedback.• Determined quality assurance benchmarks and set standards for improvement.• Established and oversaw performance targets for call center associates.• Produced reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.• Improved staffing during busy periods by creating employee schedules and monitoring call-outs. Show less

• Supervised and trained 10 to 20 personnel, according to warehouse size.• Managed logistics of multiple shipments and deliveries within extreme time constraints.• Directed all warehouse operations for products, including shipping, receiving, inventory control, packaging, and labeling for warehouse with average of $3,000,000 in standing inventory.• Developed and established new storage systems that improved productivity and accuracy.• Utilized hand-held computerized system to… Show more • Supervised and trained 10 to 20 personnel, according to warehouse size.• Managed logistics of multiple shipments and deliveries within extreme time constraints.• Directed all warehouse operations for products, including shipping, receiving, inventory control, packaging, and labeling for warehouse with average of $3,000,000 in standing inventory.• Developed and established new storage systems that improved productivity and accuracy.• Utilized hand-held computerized system to verify shipments and to record inventory transfers.• Maintained compliance with all safety and corporate regulations.• Completed monthly and quarterly inventories.• Implemented inventory minimum system to eliminate shortages and wait time.• Eliminated obsolete stock reducing inventory by 10% annually.• Review all orders for export to maintain adherence to federal regulations.• Created a dispatching system to increase efficiency of drivers and as a result eliminated the need for additional staff. Show less

• Managed 25 employees at central distribution warehouse for 4 multi-state locations.• Managed logistics of multiple shipments and deliveries within extreme time constraints.• Maintained compliance with all safety and corporate regulations.• Completed monthly and quarterly inventories.• Supervised daily branch activities and operations.• Supervised sales, office, and warehouse staff.• Monitored accounts credit history and AR balance.• Negotiated pricing structures… Show more • Managed 25 employees at central distribution warehouse for 4 multi-state locations.• Managed logistics of multiple shipments and deliveries within extreme time constraints.• Maintained compliance with all safety and corporate regulations.• Completed monthly and quarterly inventories.• Supervised daily branch activities and operations.• Supervised sales, office, and warehouse staff.• Monitored accounts credit history and AR balance.• Negotiated pricing structures between sales staff and clients.• Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.• Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.• Conducted performance reviews each quarter, offering praise and recommendations for improvement.• Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.• Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.• Oversaw bin fulfillment services, manufacturing and case picking for supply chain orders with rapid turnaround, ensuring high-quality and timely product delivery.• Reviewed inventory analysis to determine appropriate stocking levels for both bulk and case good inventory• Developed route plans for territory managers and drivers to maximize revenue and reduce costs due to unplanned trips Show less