Brandon B. Email & Phone Number

Newport News, Va, Us

• Operate as the initial point of contact for users via telephone, email or live chat to provide technical support of hardware, systems, sub-systems and/or applications• Provide Tier 1 troubleshooting support for US Navy machines and peripherals• Create and update customer issues in HP Service Manager Ticketing System. • Diagnose and repair computer issues with local software installs including Firefox, Chrome, Edge, Citrix Workspace, and the Microsoft Office Suite (Outlook, Teams, Excel, OneDrive, SharePoint, etc.)• Use Microsoft Endpoint Configuration Manager (MECM) app suite to manage user systems:- Software Center: track and push software/computer patches- Admin Console: maintain SW Center install and track machine boundary errors- MECM Remote Control: connect directly to customer machines for hands-on diagnostic troubleshooting• Understand and resolve user software, hardware, common access card (CAC), and account issues in an effective but timely manner• Regularly edit user accounts and assets in Active Directory including group membership, account ownership, drive mappings, active status, etc.

Proactively engage every customer in a positive, meaningful way to educate and empower them to achieve their home improvement goals.Provide training, communicate responsibilities, and set expectations for each team member such that daily tasks are completed, sales plans are understood and met, and departmental safety and cleanliness is maintained.Review Customer Feedback and Service Metrics to drive SMART customer service and help deliver a memorable experience to our customers. Review Sales Metrics to uncover opportunities to merchandise more strategically, improve in-stock position, drive attachment, and as a basis for coaching conversations and departmental communications.

Newport News, Virginia, United States

Oversaw successful implementation of the One Task Team Pilot Program which entailed moving all non-selling operations to the overnight shift. - Developed processes for and directed execution of non-selling operations including: Delivery Pulling and Staging, Daily Price Changes, Freight Unloading and Stocking, Excess Inventory Management, and Merchandising. Managed team of 10+ by fostering healthy relationships, developing daily and weekly action plans, delegating tasks, and holding two nightly huddles to set expectations, gauge progress, encourage team feedback, and redirect energy. Supported Front- and Back-End Operations by communicating and collaborating with upper management to ensure adherence to service, operations, and safety objectives.

Newport News, Virginia, United States

Collaborated with colleagues to safely and efficiently unload freight and distribute to the sales floor for replenishment.Trained new and seasonal employees in fast-paced work environment.Obtained and maintained multiple power equipment certifications.Coordinated with managers to ensure strategic merchandising for maximum visibility and sales in one of the store’s most dynamic departments.

Blacksburg, Virginia, United States

Trained college students with diverse backgrounds and little work experience to engage in friendly, professional customer interactions and adhere to ServSafe food handling protocols.Performed both opening and closing duties.Executed proper handling of industrial cleaning chemicals as outlined in MDS.