Brandon Becker Email & Phone Number

Town And Country, Missouri, United States

St Louis, Missouri, US

St Louis, US

> Owning Client Success, Demo Instance Management, and primarily serving as the voice of theclient to the internal team> Creating a backlog of client configurations and customizations for future reference andknowledge sharing> Writing blogs and client-facing documentation to help further showcase the value of DataPlantand improve SEO> Hosting and.

Maryland Heights, MO, US

> Serving as a lead for creating exceptional experiences for GFI Digital clients> Improving the overall Customer Experience, focusing on client analytics, client reporting, onboarding, creating differentiating experiences for our clients, and designing our conversations to be more consultative and outcome focused> Supporting the Client Success organization.

Seattle, WA, US

> Managed outcomes of client engagements as Solution Owner.> Tracked time submissions and buckets of contracted hours for my team on the ground.> Provided in-depth weekly updates to stakeholders and also ensured that stakeholders felt that I was not only a resource from Slalom but a resource that was there to help with any and all needs (product & process.

Santa Monica, California, US

> Manage our Payment engineering team to ensure that we are able to meet deadlines and also lay out a clear and concise roadmap to keep deadlines transparent.> Manage a backlog of tickets and use prioritization and impact to drive decisions as to what features we build and when.> Work with our internal support teams on escalating cases where manual.

New York, NY, US

> Identify, propose, analyze and prioritize new features and platform changes in collaboration with business and technology teams> Develop clear user stories and requirements and articulate product functionality> Build wireframes illustrating key platform user interfaces for use by the engineering team> Develop agile product roadmap and ensure it is.

Saint Charles, Missouri, US

> Designing the Implementation process to help stream-line the TopOPPS feature set and onboard Sales Reps, Managers, and Admins in the most efficient fashion.> Narrating documentation that helps to shape the user experience and help better tell a story with the TopOPPS application and the wealth of information provided.> Help with creating a.

San Francisco, California, US

> Set strategic direction in my Client’s use of Gainsight to address business challenges with a prescriptive approach to Customer Success and Gainsight configuration best practices.> Facilitated the setting of outcomes and measurable objectives with my Clients (“success criteria”).> Held Client and myself accountable to delivering against success.

Saint Charles, Missouri, US

Title and Promotions with TopOPPS:> Principal Customer Support Analyst (December 2016 - November 2017)> Senior Support Analyst (December 2015 - December 2016)> Support Analyst (December 2014 - December 2015)> Onboarded, trained and nurtured client accounts on all 3 available CRM’s: - Salesforce.com - Microsoft Dynamics - Netsuite> Leveraged Gainsight to.

Town And Country, Missouri, US

Title and Promotions with KnowledgeLake:> Product Owner (March 2014 - November 2014) - Worked directly with clients and engineers to develop features for upcoming product releases. - Organized and scheduled the development cycle for new applications, as well as maintenance releases.> Implementation Specialist (August 2013 - March 2014) - Collaborated with.

Grapevine, Texas, US

> Handled managerial duties while the Store Manager/Assistant Store Manager were out.> Maintained a high level of customer satisfaction.> Drive sales of new and upcoming games.

Bachelor'S Degree In Computer Management Information Systems, Cmis

Siue Men'S Club Ice Hockey