Engaged on a client program executing IT projects that meet critical service demands, with objectives to improve business performance, cyber-security posture, and Agile development processes.

Participated in a summer internship program that simulates a real-world startup accelerator. Mentored by senior leaders and collaborated with other interns in the firm’s innovative ecosystem using products and engagement models to rapidly produce and present functional client solutions.• Developed a web-application prototype that streamlined key processes for an essential client by utilizing a TensorFlow algorithm to process imagery data and automate analyst workflows.• Designed and created a user-interface using HTML, CSS, and JavaScript with high semantic markup and an engaging user experience.• Proof-of-concept was researched to effectively reduce thousands of labor hours, or the equivalence of multiple analysts.

• Analyzed web presence and monitored social media to identify potential clients.• Assisted clients with product package pricing based on their budget.• Collaborated with clients to design and deliver the desired printed product (e.g., t-shirts, banners, etc.) using Adobe Photoshop.

Performed research and analysis on the integration of chatbot technology that utilizes artificial intelligence and natural language processing to automate IT service desk functions. • Developed a project plan including a business case and feasibility analysis using operational case studies and organized data to determine efficiency of a chatbot integration to automatically triage service requests and interact with users via natural language processing.• Created process flows and use case diagrams to integrate chatbot technology among the firm’s significant contracts.• Designed and demonstrated a proof-of-concept using Dialogflow, a cognitive personalization platform with natural language processing to showcase the integration.