Brandon Freeman Email & Phone Number

Greenville, South Carolina, United States

Greenville, South Carolina, United States

• Daily Mortgage Servicing Platform (MSP) task queue management, including processing of the following: returned payments, items in the reversals queue, fee waivers, and charge & write-offs.• General payment processing.• Keying check posting, unapplied funds posting with accuracy.• Daily processing and reconciliation of Cash Operations letters.• Process daily set-up, cancellations, and changes to Automated Clearing House (ACH) payments.• Processing and submission of ACH letters to Capital Home Loan (CHL) customers.• Process payment posting transactions, reversals, and reapplication based on policy and procedures.• Daily processing of return checks, bank adjustments, and encoding errors.• Processing loan level disbursements.

San Francisco, California, United States

• Developed the Quality Control Auditing database to store auditing scores and findings.• Communicated Underwriter auditing results with Executive Leadership on a weekly basis. • Processed Lien Release and Assignment of Mortgage (AOM) Requests within Service Level Agreement (SLA).• Ensured timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.• Account reconciliation and identifying and tagging disputed items within assigned portfolios. Tracking and ensuring timely clearing of these disputed items.• Developed Policies and Procedures for auditing Underwriter files.• Audited Construction Mortgage Loan files for accuracy.• Trained new Quality Control Auditors.

Greenville, South Carolina, United States

• Managed the yearly System and Organization Controls 1 (SOC 1) audit by collaborating with Senior Management and third-party Vendors.• Assisted with the completion of monthly process and call audits utilizing programs such as SecondLook (TenA), CallMiner and Avaya.• Responsible for monitoring and tracking relevant data and KPIs. • Applied advanced analytical critical thinking skills and leads others in solving complex issues and identifying innovative solutions.• Designed and executed appropriate audit procedures to verify the effectiveness of internal controls. Documented auditee processes and procedures; reviewed and analyze evidence; and identified potential issues.• Prepared clear, organized, and complete documentation to support work performed, including draft findings.• Established and maintained good client and team relations during engagements.• Effectively communicated information and audit progress to team, clients, and auditor-in-charge.• Identified inconsistencies with the control environment, regulatory requirements and best practices and initiate the development of a structure or solution to address the issue(s).• Identified audit issues to include root causes; presented findings to management and identified opportunities for process and control improvements to reduce the risk.• Demonstrated leadership through work guidance and training of less experienced peers and through advice to assigned clients.

Greenville, South Carolina, United States

• Audited departmental processes utilizing Tena/SecondLook.• Audited Collections and Customer Service calls utilizing Avaya, ILS, and CallMiner.• Conducted training on procedural guidelines for Customer Service and Collections new hires.• Trained newly hired Quality Control Auditors on all policies and procedures.

Greenville, South Carolina, United States

• Resolved Assignment Verification Report issues with the vendor.• Trained associates on all aspects of Consolidated Extension Modification Agreements (CEMA’s) and Assignment of Mortgage (AOM’s).• Assisted with processing MERS batch confirmations.• Reviewed and processed Assignment Vendor reports. • Problem-solved issues with team members.

Greenville, South Carolina, United States

• Recruitment and hiring of all new Standardized Patients.• Assisted in the development of the GHS Standardized Patient Program website.• Developed a Policy and Procedure Manual for the Standardized Patient Program.• Aided in the development of Medical School curriculum for USC School of Medicine-Greenville.• Created the new-hire orientation process for Standardized Patients.• Managed all aspects of the B-Line Medical Software Program.