Brandon Lewis Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Chicago, Illinois, United States

Greater Chicago Area

Greater Chicago Area

Responsible for managing a team of 3 SEO Analyst and oversee daily operations of start-up in-house SEO Program. Communicate with regional managers and corporate SEO enterprise team on an ongoing basis. Knowledge of local search and location based social media channels and how they work in the social-search ecosystem. Utilize the Yext platform, Salesforce and Google My Business dashboard on a daily basis to track, update and enhance Agents online digital presence.• Lead team of three analysts that managed and optimized the digital presence of approx. 3,000 Allstate Agents in Q2 through Q4 of 2014.• Implement local SEO tactics to improve agent’s organic search results• Consult with Allstate agents via email/phone to troubleshoot various account issues• Research and Implemented strategies for Google My Business• Advise agents on SEO & Social Media best practices (Facebook, Twitter, Google Plus) • Establish strategic goals to help increase traffic to Agent Websites

Greater Chicago Area

Prioritized new mobile message opportunities and implemented solutions to provide new mobile message options and interaction experiences for customers. Gathered requirements and coordinated user acceptance testing, and support of change management activities with various stakeholders. Stakeholders included external suppliers and other Allstate teams both within and beyond the Marketing AOR including Mobile, eBusiness, and Claims. Focused 25% of my time monitoring various social media outlets while leveraging platforms including: Twitter, Crimson Hexagon, Social Engage and Sprinklr. Those tools were used to measure the effectiveness of marketing campaigns for our Sports & Sponsorship IMC partners.

Dallas/Fort Worth Area

Operated in multiple roles in a startup Claims operation with constantly evolving demands. Created and implemented a department-wide Employee Recognition program that results in improved customer experience and operational moral. Organized, analyzed, and compared production data in order to maximize employee productivity and department efficiency. Coordinated department Giving Campaign resulting in 90% department participation. Mastered multiple claims handling processes and coverages in one-third of a typical training cycle (Tech Cor, Roof Process Calibration, Theft claims, and Specialty claims). Achieved over 95% in customer satisfaction survey.• Served as a Subject Matter Expert for Claims Adjusters; mentoring and coaching in collaboration with the department Authority Consultant. • Launched and managed a department internal Service Observe program in order to identify training opportunities for improving the customer experience.

Greater Chicago Area

Design and lead innovation experiments. Nurture vendor relationships with potentially disruptive technologies or services that can benefit the organization. Lead innovation employee ideation engagements using Spigit and other proprietary facilitated gamified employee challenges• Designed and lead eight employee Ideation events solving some of the most pressing business challenges. Managed core teams up to 12 members to identify, theme and build out submitted ideas to provide to the business partner• Scanned the environment for new disruptive technologies and partnerships for various business AOR’s• Ran three proofs of concept projects with business partners to leverage new disruptive in the areas of mobile telematics & collision avoidance systems, video stream services for field adjuster & CAT team members and video messaging services for CAT events. • Designed the experiments and looked for business sponsors to build out use cases and strategies for extracting potential business value • Designed and ran a speed mentoring/networking event for Allstate Women’s Information Network that brought together leaders from all functions of Allstate.

Train and manage 16 pigeons in custom operant chambers to test object recognition.Currently preparing an experiment to test the effects of video games and the reduction of aggression.

Developed marketing tools for the Home Health Care Market.Created information sheet for Medicare qualifiers that were sent out to doctors for clinical use.Provided Research Data for future operational service and assisted on web site develop

Participated in professional development seminars.Met with senior management bi-weekly over lunch to learn about their functional areas.Performed community service with interns and management.

Provided leadership and supervision to 40+ high school students intheir pursuit of top physical fitness